- Support Kisi partners, administrators, and end-users as they install and operate our products
- Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations
- Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site
- Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.
- Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions
- Pursue knowledge of physical access control and site security best practices
- Complete all responsibilities securely while having privileged access to various systems
- Demonstrable technical expertise, and ability to master new concepts quickly
- Proven experience in technical support, client facing contact
- Intellectual curiosity and strong analytical skills
- High level of quality standard and attention to detail
- Great interpersonal and communication skills
- Willingness to learn by doing, and not afraid to ask questions
- Availability to work a schedule including one weekend day
- Experience with API
- Network experience
- Low-voltage or electronics experience
- Impact. It's all about making a positive impact on people's everyday lives. At Kisi, you are expected to make meaningful contributions to shape the future of physical security.
- Excellence. We strive for excellence and best-in-class experiences in everything we do. We are innovative and obsessed with the details that matter.
- Culture. Our culture is not a written manifest, but the result of all of us. We place great emphasis on building a company that is open, welcoming, challenging, and fun.
- Ownership. We don't believe in micro-management, but we do believe in setting and getting goals. At Kisi, you will own goals, and have freedom under responsibility.
- Diversity. We are American, Argentinian, Brazilian, Danish, English, Ethiopian, German, Indian, Nigerian, Swedish, and more.
- Team offsites. The Kisi Krew meets up from time to time in person in new exciting locations.
- Equipment. You will be set up with all the necessary equipment needed to do your job to the best of your ability.
- Vacation days. Sweden: minimum 25 days PTO. USA and Remote: minimum 20 days PTO.
- Healthcare and pension. USA: health coverage, 401k. Sweden: health coverage, life insurance, pension plan. Remote: build your own package.
- Grow with us. We are here to support you in your growth whether you want to become a manager, learn a new skill, or move into a new role.
- Referral program. You will get $2.500 for each successful hire we make from your referrals.
-
Junior Support Specialists
há 1 dia
Kommo Sao Paulo, Brasil- Sobre o cargo A Kommo está contratando Junior Support Specialists Nós estamos te procurando Se você é uma pessoa ativa, responsável, com vontade de trabalhar em diferentes áreas e encontrar onde se encaixar, bom em resolver problemas e lidar com o atendimento ao cliente e prosp ...
-
Technical Support Specialist
há 2 semanas
opentext Sao Paulo, Brasil**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **OPENTEXT - ...
-
Technical Support Specialist
há 4 dias
ISH Tecnologia Sao Paulo, BrasilVocê já se imaginou trabalhando em um lugar em constante transformação digital, inovação, colaboração e crescimento... A ISH é o SEU lugar · Venha trilhar os caminhos da #estradaparaofuturo junto com a gente · O que nos **MOVE**? · **COMPROMETIMENTO **e **ÉTICA **nos relacionamen ...
-
Associate Production Support Specialist
há 3 semanas
Open Text Corporation Sao Paulo, Brasil**Associate Production Support Specialist**: · - Req id: Sao Paulo, São Paulo, BR**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a win ...
-
Associate Production Support Specialist
há 3 semanas
opentext Sao Paulo, Brasil**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · Summary in E ...
-
Network Support Specialist
há 3 semanas
Logicalis Barueri, BrasilAtuar em fila de atendimento de incidentes prestando suporte ténico com foco em soluções de redes (Routing/Switching) e datacenter (Nexus, ACI e UCS) · Elaborar e executar procedimentos para re-estabelecer serviços e realizar configurações de rotina em infraestrutura de redes/DC ...
-
IT Support Specialist
há 2 semanas
Overhaul Sao Paulo, Brasil**WHO WE ARE** · Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can ...
-
IT Support Specialist
há 1 dia
Poatek Sao Paulo, Brasil**IT Support Specialist**: · **Who We Are**: · In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across th ...
-
Customer Support Specialist
há 3 semanas
SAP Sao Paulo, Brasil**We help the world run better** · We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company' ...
-
Customer Support Specialist
há 2 semanas
LeanIX Jobs Sao Paulo, BrasilLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. · We are looking for a Customer Su ...
-
Technology Support Specialist
há 3 semanas
MSD Sao Paulo, Brasil**Job Description**: · Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovat ...
-
Customer Support Specialist
há 3 semanas
Preply Sao Paulo, Brasil**At Preply, we are unlocking human potential through learning.**: · We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning ...
-
Customer Support Specialist
há 3 semanas
Fluke Sao Paulo, BrasilThe Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a g ...
-
Customer Support Specialist
há 3 semanas
SAP Sao Paulo, Brasil**We help the world run better** · We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company' ...
-
Customer Support Specialist
há 3 semanas
Oyster HR Sao Paulo, Brasil** One platform, a whole world of opportunity**: · Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster ...
-
Payment Support Specialist
há 3 semanas
Nuvei Sao Paulo, BrasilJob Title**:Payment Support Specialist** · , permanent · Reports To: Manager, Payment Support · Location: SP, Brazil / Hybrid · The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. · **WE ARE NUVEI. * ...
-
Product Support Specialist
há 1 semana
Transparent Intelligence Sao Paulo, BrasilAt Lighthouse (formerly OTA Insight), we're on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that ...
-
Workforce Support Specialist
há 1 semana
FARFETCH Sao Paulo, BrasilFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. · We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our ...
-
Customer Support Specialist
há 1 semana
Coda Payments Sao Paulo, Brasil**What We Do** · At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow r ...
-
Technical Support Specialist
há 2 semanas
FARFETCH Sao Paulo, BrasilFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. · We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our ...
Product Support Specialist - São Paulo, Brasil - Kisi
Descrição
Who we are
We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.
What we do
We bring simple and secure physical security to people and organizations anywhere. Our award-winning hardware and compliance-certified software form the core of our physical security platform that helps businesses around the world connect and control their spaces through the cloud. With our seamless access experience and real-time data and analytics we help make spaces available to the right people at any time. But don't just take our word for it: explore our award-winning Reader Pro, which recently won the coveted GOOD DESIGN award as well as the prestigious iF Design Award. Curious about how Kisi works? Check out this short product demo.
How and why we do it
At Kisi, you will have the freedom to do your work in the way you work best. There's a flat hierarchy (work alongside our co-founders Carl, Max, and Bernie), a strong sense of ownership, and the freedom to get creative. We also try to limit meetings as much as possible so that you can have dedicated focus time. Our mission is clear: ensure ease of facility access and remote space management, providing access systems to create a secure future where spaces are connected and accessible without boundaries.
Your role:
We are looking to strengthen our support team with a Product Support Specialist working remotely in LATAM in a Pacific timezone who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice. Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format. For this specialist position we are seeking individuals with aptitude for technology and customer support, and not necessarily significant previous work experience. We are a small, growing team, and expect you to grow with us.
Your responsibilities:
Your qualifications:
Nice to have:
What you can expect
Learn more about who we are, and our Values.
Your benefits
What's not to like? Send in your application, free up your calendar, and let's talk
Your process with us
Application > CV screening > Intro call (let's get to know each other) > Recruitment task > Technical Interview > Culture Interview > Offer
After successful interviews and the job offer is signed, we will conduct a background check.