- Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
- Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
- Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.
- Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
- Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
- Ability to replicate problems in a lab environment.
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
- Installing, configuring, and troubleshooting various operating systems, software, and hardware.
- A familiarity with the Onvif profile or other video streaming services is considered an asset.
- Occasional weekend on-call rotation (Friday to Sunday).
- Flexible working hours and shifts.
- Handling customer-facing support calls, primarily in English
- 2-3 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 5-6 years of relevant experience, additional prior vocational or technical education will be considered an asset.
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
- Minimum of 1 year experience working with CRMs.
- Prior contact center experience in a technical support environment is considered an asset.
- Experience working in environments using the KCS Methodology is considered an asset.
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Technical Support Specialist - São Paulo, Brasil - Motorola Solutions
Descrição
Job Description
Essential Skills
Technical Proficiencies
Responsibilities may also include
Basic Requirements
Education / Experience
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Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
NoEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email
Usuários da profissão Technical Support Specialist em São Paulo
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Stanislau Skorupa
More than 25 years of experience in capital goods sales, supervising teams, prospecting customers, b ...
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Marco Custódio
Administrador / Gestor
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Marcelo Rebello
MECHANICAL ENGINEER, PH.D. METALLURGY ENGINEERING