IT Assistant - Rio de Janeiro, Brasil - J2L Specialized Recruitment

J2L Specialized Recruitment

Empresa verificada

Rio de Janeiro, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Main Responsibilities

Technical Support:

Diagnose and resolve hardware, software, and network issues, ensuring timely and effective solutions.
Provide stepbystep guidance and troubleshooting instructions to empower end users to resolve common technical problems independently.

Incident and Request Management:

Log and track IT incidents and service requests in a help desk ticketing system, maintaining accurate and detailed documentation.
Prioritize and escalate tickets based on urgency and impact, following defined service level agreements (SLAs).
Follow up with end users to ensure timely resolution and provide status updates.

Hardware and Software Support:

Assist in the installation, configuration, and maintenance of hardware components, including desktops, laptops, printers, and peripherals.

User Account Management:

Create, modify, and deactivate user accounts and access permissions following established procedures and security policies.

Documentation and Knowledge Base:

Maintain and update technical documentation, knowledge base articles, and standard operating procedures to enhance IT support efficiency.
Contribute to the development and improvement of selfhelp resources for end users.

User Training and Education:

Provide basic training to end users on using hardware, software, and IT systems effectively.
Educate users on best practices for data security, password management, and IT policies.

Asset Management:

Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
Support asset procurement, tracking, and disposal processes.

IT Process Improvement:

Identify opportunities for process improvement within the IT help desk function.
Collaborate with team members and stakeholders to implement changes and streamline IT support operations.

Specific Responsibilities

Support GPV ecommerce, MS-Office, Network, Wifi, Video room, Security: Level 1 and 2.

Requirements:

Graduating/Graduated in information technology, computer science, or a related field is preferred.
Strong knowledge of hardware, software, and network troubleshooting principles.
Excellent problemsolving and analytical skills.
Effective communication skills, both verbal and written.
Customer serviceoriented attitude.
Ability to prioritize and manage multiple tasks in a fastpaced environment.

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Advanced proficiency in English, covering reading, writing, and conversational skills, is essential
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Be able to work in-person at Iracemápolis, SP.

Technical Competencies