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    Enterprise Account Director - São Paulo, Brasil - Insider

    Insider
    Insider São Paulo, Brasil

    há 3 semanas

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    Descrição

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

    About us Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world.

    How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

    We announced that we unlocked our unicorn status after our Series D round.

    We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

    We are the #1 Leader everywhere We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021.

    We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more.

    For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

    We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

    Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.

    If you want to join us in this journey, just keep reading.
    As an Account Manager, you will be responsible for renewals and stakeholder management.

    You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives.

    Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases.

    Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.

    Job DescriptionParticipating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsAssisting sales for upselling and initiating opportunities with the right product and right contactOwning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolioEnsuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognitionAchieving customer advocacy goals with the marketing team with success stories, testimonials, and so onMonitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap executionWhile this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

    RequirementsA university degree in Business, Marketing, Engineering, or related fields5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaSStrong communication skills in both writing and speaking (English & Native Language)High sense of responsibility and accountabilityStrategic thinking with excellent project management skillsCompetency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plusProven track record of using sales & persuasive skillsExperience in negotiating and navigating contracts and legal discussionsAdaptability to a fast-paced, high growth, rapidly changing environmentProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.

    Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.

    Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

    Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)We offer many hard and soft skills training to help you improve and challenge yourself.

    You'll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.

    You'll have space to share your skills through training and workshops if you wish.

    Sharing is caringWe'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want.

    You'll have a chance to work in an international, diverse, and inclusive environment.

    Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spiritYou'll be part of an industry that's shaping the future of customer experiences.

    Don't believe us? Just ask Google.

    Was this position made for you? So let's talk We're curious bugs and can't wait to get to know you.

    We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

    #J-18808-Ljbffr
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