IT Operations Lead, Application Maintenance Latam - Sao Paulo, Brasil - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

**IT Lead, Application Maintenance LATAM
**At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

Responsibilities

Service Maintenance & Operations Activities:

Participate in respective service operation meetings (P1, P2 incidents)related topics to make sure plan and closure are shared with stakeholders
Manage escalations and coordinate resolution efforts with key stakeholders (internal and external) by working crossfunctionally to ensure issue ownership, action items, and communications are fulfilled
Reduce escalation volume by leading improvements plans monitoring and developing dashboards to proactively monitor trends and use data to work with other TS Service Owners to meet expectations and/or optimize productivity
Identify/facilitate the identification of areas for process improvements to ensure the continual suitability, adequacy, and effectiveness of the processes
Lead Change Advisory Board, standardize and implement Change and Release controls across ERP and integration platforms.

Qualifications:

Bachelor's degree in the field of Information Technology, Computer Science, Business, or related field;
Expertise in ITIL processes (incident management, change, problem, release management) is required;
Knowledge in Scrum, Agile methodology concepts.