IT Infrastructure Operations Senior Manager - Colombo, Brasil - Michelin

Michelin

Empresa verificada

Colombo, Brasil

há 1 semana

Postado por:

Ana Silva

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IT Infrastructure Operations Senior Manager

KEY EXPECTED ACHIEVEMENTS

Control the complexity and costs of the system (TCO) with a longterm vision (Maximize the reuse of solutions)
Execute IT strategy by Declaring arbitrations on the build and run perimeters, adapting capacities, proposing priorities, controlling budgets & by guaranteeing user satisfaction
Directly accountable/responsible to manage IT Infrastructure operations in the scopes of DAP and NET utilizing the 24X7 support team and the operations team.
Main escalation point for any IT infrastructure issue concerning Network and Server Infrastructure.
Play the role of an Incident manager, in mobilizing different teams and facilitating the resolution of major incidents
Promote and enforce the ITIL process
Escalation management on complex or unsolved incidents to SMEs, thirdparty specialists, and vendors.
Identify IT risks and maintain them in a centralized repository along with the risk response strategies
Identify opportunities and recommend solutions that will enhance future operations and increase the availability
Implement good engineering practices and improvements in processes & operations

People Management & Continues Improvements

Create an environment conductive to team autonomy and performance
Developing people (direct or indirect line management) on a continuous basis, taking into account the needs of the organization and the aspirations of the people
Inspire and engage its teams and partners by driving a dynamic of continuous progress and innovation within the agreed quality framework.
Reflects continuously on how to become more efficient, then develops and adjusts the team's standards
Monitoring and tracking of support team KPIs