Especialista em Servicos ao Cliente Pl - Sao Paulo, Brasil - Johnson & Johnson

Johnson & Johnson
Johnson & Johnson
Empresa verificada
Sao Paulo, Brasil

há 2 semanas

Ana Silva

Postado por:

Ana Silva

beBee Recruiter
Descrição

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.


Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Janssen, we're creating a future where disease is a thing of the past.

We're the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.

We focus on areas of medicine where we can make the biggest difference:
Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.

We are Janssen.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.


We are searching the best talent for [Position's Title] to be in [Location].

Purpose:
The CC Specialist will work in partner within the CC Coordinator and Manager providing support to Contact Center Latam


Main processes:


Develop and review scripts, procedures, and training material; Quality process: focal point for corrective and preventive actions related to CC; Perform reports and dashboards; Interface with IT to improve and maintain CC systems in place.


You will be responsible for:


  • Content
  • Develop and review scripts and general support materials.


  • Training

  • Develop training materials in many formats to support CC operations (Latam and Brazil).


  • Quality process

  • Act as a focal point to work with Process Excellence team regarding audit/inspections readiness including development of preventive and corrective actions needed.
  • Process continue improvement evaluate endtoend process identifying opportunities of simplification and optimization.
  • Perform reports and dashboards from Contact Center database.


  • System

  • Support System Admin with the maintenance of the CC Systems (Salesforce, Amazon Connect, Appian, etc)


  • Projects

  • Participate of new projects implementation in Contact Center.

Qualifications:


Qualifications and requirements:


  • Bachelor's degree.
  • Minimum 2 years of experience in Pharmaceutical Industry and in Contact Center.
  • Oral and written proficiency in English and Spanish;
  • Assertive communication skills and collaboration with the team.
  • Experience with administrative systems support will be a plus.
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