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Assistant Administrative - Sao Paulo, Brasil - Rockwell Automation

Rockwell Automation

Empresa verificada

Sao Paulo, Brasil

há 1 mês

Postado por:

Ana Silva

beBee Recruiter

Descrição

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

And if that's you we would love to have you join us

Job Description:

The Administrative Assistant will be responsible for back office and administrative activities, primary as:

Accurately maintain/update a rolling 120-day forecast of renewals for High Touch accounts and ensure any uncovered risk is clearly communicated to leadership teams for forecasting purposes.
Collaborate with the operations team to improve the contract entry process and report status updates weekly to the leadership team on contract entry backlog status.
Liaison between the Customer Success Manager and the Contract Entry Operations Team for High Touch accounts.
Proactively works and assists in proposal interactions and revisions, collaborating with proposal functional groups, and Customer Success.
Facilitating and assuring the data integrity and accuracy of order management processes (OME - order management execution).
Must ensure the integrity of internal information and data for the benefit of the customers, both in contracts, opportunity management, and customer success systems (CRM). Work on the Plausibility report to guarantee there is ZERO inconsistencies among DCRM, Gainsight and SAP.
Review tech support tickets to find out what went wrong and why the customer is having a negative experience, credits/rebills, and chasing down proposals.
Create and manage Excel reports to consolidate a large amount of data, generating Pivot Tables and using Excel advanced functionalities to create dashboards, tracking metrics and KPIs.
Creating usage reports - Gathering data from multiple tools and systems and presenting in a standard spreadsheet format.
Analyzing the reports to identify issues and creating summaries - For example looking for repeat patterns in product failures and identifying common topics in the customer interactions with our Technical Support team.
Support the elaboration of documentation to be used by the CSMs in the execution of Customer Quarterly Business Reviews.

a. Creating customer-facing documents used in the contract renewal process.

For example, the renewal document template will be populated with information from the usage report and the customer success manager.

Creating customer-facing documents used in the regular dialogue with the customer