Empregos
>
São Paulo

    Technical Support Specialist - São Paulo, Brasil - Motorola Solutions

    Motorola Solutions
    Motorola Solutions São Paulo, Brasil

    há 2 semanas

    Default job background
    Descrição

    Technical Support Specialist (Fluent English) page is loaded Technical Support Specialist (Fluent English) Apply locations Sao Paulo, Brazil time type Full time posted on Posted 2 Days Ago job requisition id R46551 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

    Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

    That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

    We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

    The work we do here matters.
    Department OverviewDepartment Overview
    This position is part of the Customer Support organization.

    This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products.

    It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
    Job Description Essential Skills

    Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

    Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

    Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
    A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.
    Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.

    Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.

    Ability to replicate problems in a lab environment.
    Technical Proficiencies

    IP networking:
    routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
    Installing, configuring, and troubleshooting various operating systems, software, and hardware.
    A familiarity with the Onvif profile or other video streaming services is considered an asset.
    Responsibilities may also include
    Occasional weekend on-call rotation (Friday to Sunday).
    Flexible working hours and shifts.
    Handling customer-facing support calls, primarily in English

    Basic Requirements Education / Experience

    2-3 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 5-6 years of relevant experience, additional prior vocational or technical education will be considered an asset.

    Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
    Minimum of 1 year experience working with CRMs.
    Prior contact center experience in a technical support environment is considered an asset.
    Experience working in environments using the KCS Methodology is considered an asset.
    #LI-WC1
    #LI-HYBRID

    Travel RequirementsNone
    Relocation ProvidedNone
    Position TypeExperiencedReferral Payment PlanNoEEO Statement Motorola Solutions is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

    If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

    To request an accommodation, please email
    .

    About Us MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe our people are our greatest strength.

    More than 20,000 strong, we're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.

    As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives.

    We build and connect critical communications, video security and command center technologies to help protect people, property and places.

    And our solutions enable the collaboration between public safety agencies and enterprises that's critical for a proactive approach to safety and security.

    Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind.

    Anything is possible with the freedom to think outside the box. Connect with a career that matters and help us to build a future of safer, together. Learn more .
    #J-18808-Ljbffr
  • opentext

    Technical Support Specialist

    há 1 dia

    opentext Sao Paulo, Brasil

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **OPENTEXT - ...

  • Open Text Corporation

    Associate Production Support Specialist

    há 1 semana

    Open Text Corporation Sao Paulo, Brasil

    **Associate Production Support Specialist**: · - Req id: Sao Paulo, São Paulo, BR**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a win ...

  • opentext

    Associate Production Support Specialist

    há 1 semana

    opentext Sao Paulo, Brasil

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · Summary in E ...

  • Logicalis

    Network Support Specialist

    há 1 semana

    Logicalis Barueri, Brasil

    Atuar em fila de atendimento de incidentes prestando suporte ténico com foco em soluções de redes (Routing/Switching) e datacenter (Nexus, ACI e UCS) · Elaborar e executar procedimentos para re-estabelecer serviços e realizar configurações de rotina em infraestrutura de redes/DC ...

  • Overhaul

    IT Support Specialist

    há 3 dias

    Overhaul Sao Paulo, Brasil

    **WHO WE ARE** · Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can ...

  • LeanIX Jobs

    Customer Support Specialist

    há 11 horas

    LeanIX Jobs Sao Paulo, Brasil

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. · We are looking for a Customer Su ...

  • MSD

    Technology Support Specialist

    há 1 semana

    MSD Sao Paulo, Brasil

    **Job Description**: · Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovat ...

  • SAP

    Customer Support Specialist

    há 1 semana

    SAP Sao Paulo, Brasil

    **We help the world run better** · We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company' ...

  • SAP

    Customer Support Specialist

    há 1 semana

    SAP Sao Paulo, Brasil

    **We help the world run better** · We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company' ...

  • Preply

    Customer Support Specialist

    há 1 semana

    Preply Sao Paulo, Brasil

    **At Preply, we are unlocking human potential through learning.**: · We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning ...

  • Fluke

    Customer Support Specialist

    há 1 semana

    Fluke Sao Paulo, Brasil

    The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a g ...

  • Oyster HR

    Customer Support Specialist

    há 1 semana

    Oyster HR Sao Paulo, Brasil

    ** One platform, a whole world of opportunity**: · Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster ...

  • Nuvei

    Payment Support Specialist

    há 1 semana

    Nuvei Sao Paulo, Brasil

    Job Title**:Payment Support Specialist** · , permanent · Reports To: Manager, Payment Support · Location: SP, Brazil / Hybrid · The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. · **WE ARE NUVEI. * ...

  • amdocs

    Software Support Specialist

    há 2 dias

    amdocs Sao Paulo, Brasil

    **Job ID**:176836 · **Required Travel**: Minimal · **Managerial - No** · **Location**:Brazil · - Sao Carlos (Amdocs Site)** · **Who are we?**: · **In one sentence**: · You will be responsible for supporting Network solutions in production, from system monitoring and validation, m ...

  • FARFETCH

    Technical Support Specialist

    há 3 dias

    FARFETCH Sao Paulo, Brasil

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. · We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our ...

  • Fluke

    Customer Support Specialist

    há 3 dias

    Fluke Sao Paulo, Brasil

    Job Responsibilities · - Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. · - Work in a strong team environment to provide unparalleled support to custome ...

  • The BIG Jobsite

    Latam Sales Support Specialist Jr

    há 1 semana

    The BIG Jobsite São Paulo, Brasil

    LATAM SALES SUPPORT SPECIALIST JR | Atuação Hibrida. A organização de Estratégia e Operações de Monetização Global (MSO) de alto desempenho é essencial para permitir o crescimento do negócio de publicidade. Fazemos parceria com os líderes de negócios na definição de estratégias, ...

  • Mindbody

    Technical Support Specialist I

    há 1 semana

    Mindbody Sao Paulo, Brasil

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the ...

  • AppFollow

    Customer Support Specialist, L1

    há 1 semana

    AppFollow Sao Paulo, Brasil

    AppFollow is an App review management and App Store Optimization (ASO) platform. · Our primary goal is to simplify the everyday routines of app developers, product managers, marketing teams, customer support, etc. AppFollow helps you gather and manage your apps and games data, in ...

  • Incsub, LLC

    Campuspress Sales Support Specialist

    há 1 semana

    Incsub, LLC Sao Paulo, Brasil

    We are looking for some epic talent to join our CampusPressfamily. · At CampusPress, we're experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. · Our services in accessi ...