Talent & Culture Director - Sao Paulo, Brasil - Rosewood Hotel Group
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Job Description:
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**Job Summary
- Responsible for the leadership and management of all functions of the Human Resources department, in accordance with hotel standards. Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.
Essential Duties and Responsibilities - (Key Activities)
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Constantly monitor Human Resources associates' performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
- Monitor the associates' interaction with guests and employees; resolve discrepancies with respective personnel.
- Assist departmental associates with their job functions to ensure optimum service to guests/ employees.
- Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
- Maintain files on all current laws regarding Human Resources on:
Union
Workers Compensation
Immigrations
Unemployment
A.D.A
Alcoholic Beverage Service
- Develop and maintain current job descriptions for all hotel positions.
- Identify and use outside recruiting sources.
- Interview all applicants for management positions and submit recommendations.
- Develop and ensure a proper orientation program is delivered to all new hires.
- Ensure accurate maintenance of all employee files.
- Conduct, monitor and critique inhouse training programs/sessions.
- Provide feedback to Human Resources associates on their performance. Handle disciplinary problems and counsel employees.
- Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees' files.
- Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files.
- Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files.
- Audit employee benefits records.
- Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
- Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
- Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.
- Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
- Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
- Investigate and respond to unemployment claims.
- Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.
- Complete filing of work permits.
- Coordinate employee requests, ensuring authorized approvals and paperwork on:
Transfer
Sick Days
Bereavement Time
Personal Usage
401 (k)
Vacation
FMLA
- Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.
- Secure and coordinate noncost benefits for employees (i.e., movie tickets, discounts, credit union).
- Develop and coordinate employee incentive and recognition programs.
- Plan and coordinate with the Executive Committee all employee social and sports activities
- Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.
- Update the employee handbook.
- Prepare Human Resources budget annually. Track actual to forecast and keep expenses within budget.
- Maintain confidentiality and security of employee and hotel records.
- Attend designated meetings.
- Prepare and send all designated corporate reports.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- All other duties as required.
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