Especialista de Suporte Técnico - Sao Paulo, Brasil - Abbott Laboratories

Abbott Laboratories

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

What You'll Do

Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to resolve.
Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
Communication of complaint investigation conclusions to customers through written reports and phone conversations.
Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned

as per procedures.

Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Develop and maintain areas of expertise in product specialisms required for role.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Support the Technical Support Team Lead / Supervisor in their designated country by fostering teamwork by organizing workload & escalating in country issues.
Support the team as SME for Product/Process/System and develop expertise in designated products.
Responsible for ensuring Hub training material is up to date on product updates/launches and training Hub team as needed.
Support customers in different market time zones as required for the position.

Required Qualifications
Academic Degree - Science, Biomedical, Nursing, Engineering or Pharmacy.

Minimum 2-3 years of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

Fluency in Portuguese and English

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.