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    Guest Experience Manager - São Paulo, Brasil - Accorhotels

    Accorhotels
    Accorhotels São Paulo, Brasil

    há 2 semanas

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    Descrição
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Discover the life that awaits you at Accor, visit
    Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
    Job Description

    Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service.

    Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests' complaints and comments tactfully and efficiently Handling guests' mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Discover a world where life pulses with passion

    Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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