Application Support Engineer, Trilogy (Remote) - 60,000/year USD - Porto Alegre

Combine human technical expertise with AI capabilities to provide superior customer support, concentrating on sophisticated problems that remain beyond current AI resolution capacity. · ...

We bridge the divide between educational support organizations and schools through AI-enhanced agents positioned at the heart of a living educational infrastructure.In this position, you will influence how the system evolves. · You will investigate ambiguous failures spanning lea ...

This position centers on hands-on problem resolution at production scale. Investigate escalated complex tickets that AI systems cannot fully resolve, apply human judgment where AI capabilities fall short, then enhance the AI system to narrow that gapCombine technical human judgme ...

+Job summary · The support landscape is collapsing under mounting complexity while customer demands continue to rise. · +Responsibilities · Investigate complex escalations surfaced by AI systems, apply human insight where AI capabilities fall short, then refine the AI system to c ...

We bridge the divide through a distinct approach: AI-enhanced "cyborg" agents positioned at the core of a functioning educational ecosystem. · In this position, you will influence how the system evolves. · You will diagnose unclear failures and use AI to form hypotheses and speed ...

Customer expectations are rising while the support industry struggles with mounting complexity. Today's customers demand AI-driven, immediate resolutions, but most companies remain stuck in pilot phases, unable to convert AI into meaningful results. · ...

Customer expectations are rising rapidly while the support sector grapples with mounting complexity. Today's customers demand AI-driven, real-time answers, yet most companies remain stuck in pilot mode, unable to convert AI into tangible results. · The bar is about to rise even f ...

A technical support engineer will influence system intelligence by investigating and resolving complex issues in an educational environment. · ...

The support industry faces mounting complexity even as customer expectations continue to rise. · We are bridging that divide through a distinct approach: AI-enhanced 'cyborg' agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabili ...

The support sector faces mounting complexity as customer demands continue to rise. Today's customers anticipate instant, AI-driven responses, yet most companies remain stuck in pilot phases, unable to convert AI initiatives into tangible results. · The challenge is about to inten ...

· Customer expectations in support have reached new heights while the industry struggles with mounting complexity. The challenge is intensifying. · Investigate sophisticated tickets escalated from AI systems · , deploy human expertise in areas where AI capabilities remain limite ...

We are bridging the divide between customer expectations and support teams' delivery with AI-augmented ...

You will determine which technical challenges merit human analysis, refine AI platforms to shoulder more responsibility, and eliminate limitations. · ...

+This Technical Support Engineer role at Trilogy involves teaching AI-augmented agents, refining tools, and mentoring staff. The ideal candidate will have experience in technical customer support roles. · +Examine complex tickets escalated from AI systems · Apply human judgment t ...

+Job summary · We address educational support infrastructure complexity through AI-enhanced "cyborg" support agents positioned at the heart of an active educational environment. · This is direct production-level troubleshooting within a service context where you will investigate ...

Customer expectations are rising sharply while the support industry struggles with mounting complexity. The challenge is about to intensify. · We're bridging that chasm with a fundamentally different approach: AI-augmented cyborg agents who combine sophisticated troubleshooting e ...

Customer support has become a battlefield of rising complexity and escalating expectations. · ...

Industry forecasts suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what current infrastructure can deliver. · Must be based in North or South AmericaAt least 3 total years o ...

We are building a large-scale AI call center platform for financial services telecom and insurance.The SDR/BDR – LATAM role focuses on early-stage pipeline creation across Latin America.You will work closely with Sales Leadership and AEs to test messaging channels and ICPs across ...

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. · Set up and configure our ...