Technical Support Engineer, Trilogy (Remote) - 60,000/year USD - Porto Alegre
há 4 semanas
Job summary
Customer expectations are rising sharply while the support industry struggles with mounting complexity. The challenge is about to intensify.We're bridging that chasm with a fundamentally different approach: AI-augmented cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities.
Responsibilities
Investigate complex tickets escalated by AI systems, apply human judgment where AI capabilities fall short, and then enhance the AI system to close those gapsDescrição da vaga
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