Technology Latam Site Delivery Lead - Sao Paulo, Brasil - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Johnson & Johnson is currently recruiting for a Technology LATAM Site Delivery Lead (New Consumer Health Company). This position will be located in São Paulo, Brazil.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day.

Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

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Roles and Responsibilities:

Responsible for the delivery and support of local personal computing services, deskside support, enduser requests, and related infrastructure services to a site, or multiple sites for NCHC
Execute strategies to ensure the delivery of agreedupon service levels
Partner with the Consumer Tech CTO organization and/or vendors to provide incatalog services costeffectively and with high quality
Consult and work with onsite resources, Consumer Tech End User Services, and Consumer Tech partners to resolve local service issues
Responsible for the delivery of approved infrastructure products and services to Operating Companies at J&J site(s)
Ensure inscope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
Ensure that overall site operations are in good health and in compliance with all J&J corporate, Technical Services, and local site /Operating Company's standard operating procedures and processes through the use of Site Metrics, Compliance Checks, and Reports
Ensure local/site enduser computing assets are standard and secure
Understand and align to the Consumer Tech End User Services' goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
Execute required tasks for local, regional, and/or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise
Act as the Consumer Technology onsite point of contact as well as incident and service request escalation contact for End User Services partners, Consumer Tech, and business clients as appropriate

Qualifications:

Position Requirements:

4+ years of relevant work experience
Demonstrated experience in enduser services, customer experience (CX), user experience (UX), or specialization in IT End User Support / Desktop Management Environment related area
Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audiovideo equipment
Leadership skills with drive, innovation and a strong sense of commitment, and adaptive to change
Excellent communication skills (oral, business writing, presenting, and listening) in English and local language
Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, serviceoriented manner
Demonstrated ability to innovate and explain IT concepts to nonIT stakeholders
Good team player with a proven ability to partner across diverse audiences to influence decisions that improve the user experience