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    Desktop Support Engineer - Rio de Janeiro, Brasil - LAN IT 24 GmbH

    LAN IT 24 GmbH
    LAN IT 24 GmbH Rio de Janeiro, Brasil

    há 3 semanas

    Default job background
    Descrição
    We at LAN-IT 24 (Germany) are currently looking for First Level Supporter wanted Following Locations.

    • China (Changzhou)
    • China (Shanghai)

    Start: ASAP

    Duration: 1 year (with option)

    Full time (Mon-Fri/40h)

    100% Onsite

    Tasks:-

    Provide first/second level contact and problem resolution for customer issues

    Provide timely communication on issue status and resolution

    Maintain ticket updates for all reported incidents

    Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application

    Should have basic knowledge of Mac operating system, to support Apple pc users

    Install, upgrade, support and troubleshoot for printers, computer hardware.

    Performs general preventative maintenance tasks on computers, laptops, printers.

    Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment

    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

    Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms

    This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned

    Requirements

    Bachelor's degree or equivalent in Computer Science or related field

    CompTIA A+, Microsoft Certified Professional (MCP) or better

    Minimum Of 18 Months' Years Of IT Experience.

    Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems

    Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

    Proven Analytical, Troubleshooting And Problem- Solving Skills

    Proven ability to multi-task, effectively determine priorities and meet SLA's

    Excellent Communication Relationship-building And Internal Customer Service Skills

    Adaptable and flexible in a fast-changing industry and work environment

    Willing to work off-hours and weekends when required for projects or emergency support

    If you are interested, I would be happy to hear from you. Please send your CV.

    -

    With kind regards

    Kalpna

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