Empregos
>
São Paulo

    Customer Care Assistant - São Paulo, Brasil - Motorola Solutions

    Motorola Solutions
    Motorola Solutions São Paulo, Brasil

    há 4 semanas

    Default job background
    Descrição

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

    Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

    That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

    We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

    The work we do here matters.


    Department OverviewGarantir o cumprimento dos requisitos dos clientes (SLA / nível de serviço), referente a disponibilidade dos produtos e serviços ofertados pela empresa através do atendimento, registro, resolução das solicitações, incluindo dúvidas sobre vendas, pós-vendas, serviço, reparos e problemas técnicos.


    Job DescriptionConhecer e praticar as diretrizes estabelecidas pela Política de Segurança da Informação, Código de Conduta e demais diretrizes do Sistema de Gestão Integrada;Cumprir todas as normas técnicas e administrativas de segurança do trabalho e meio ambiente pertinentes à realização dos serviços;Zelar pelo sigilo e confidencialidade dos usuários individuais, senhas de acesso ou códigos de identificação internos;Assegurar assiduidade, visando o cumprimento das escalas e horários de descanso, login/logout;Dentre as atividades desenvolvidas no exercício do cargo, o associado participa ou poderá participar como pesquisador em atividades de pesquisa, desenvolvimento e inovação nos projetos e iniciativas de inovação que eventualmente venham a ser desenvolvidos pela empresa;Tratar dúvidas sobre vendas e pós vendas, reparos, solicitações de suporte técnico, incluindo problemas e dúvidas de ordem técnica dos clientes;Prover suporte técnico por meio dos tickets em aberto, e quando necessário orientar e os usuários sobre os produtos e serviços da empresa;Realizar o tratamento e a gestão dos casos no Sistema de Gestão de Tickets da empresa;Interagir com parceiros e áreas internas para investigar e resolver os tickets;Prestar suporte/configurar usuários para o correto acesso aos portais;Exercitar habilidades de multitarefa ao gerenciar vários sistemas e aplicativos durante as interações de tratamento dos tickets;Aplicar proativamente habilidades de resolução de problemas para fornecer soluções aos tickets;Efetuar recomendações de melhorias contínuas dos processos;Pesquisar e buscar informações que auxiliem na resolução dos problemas.

    RESPONSABILIDADES PRINCIPAISAtuar como ponto de contato para coletar quaisquer reclamações, dúvidas e problemas dos clientes e parceirosFornecer suporte remoto e atualizar os casos/tickets dentro do Acordo de nível de serviço (SLA) do clienteEscalar os casos técnicos complexos e reportar incidentesMonitorar o status e o tempo de tratamento e resolução dos casosRealizar os treinamentos e workshops necessários a fim de desenvolver conhecimento suficiente para conduzir atividades de suporte e também manter-se atualizado a respeito dos produtos, serviços e procedimentosContribuir para o atingimento de todas as metas operacionais: estar disposto a cruzar os limites funcionais quando necessárioGarantir a entrega de serviços profissionais aos clientes e parceirosAcompanhar avanços tecnológicos, garantindo a satisfação dos clientes e parceiros

    Basic RequirementsSer detalhista e focado no clienteConfiante e disposto a assumir responsabilidadesAdaptativo e flexível (processos)Habilidade de trabalhar e tomar decisões com o mínimo de supervisãoContribuir individualmente e também em equipeDesejar aprender novas tecnologias e crescer profissionalmentePostura de prestação de serviços (excepcional) - excepcional pró atividadeExcelente habilidade de comunicação escrita e oral (fluência verbal)Forte senso de dono e acompanhamento das pendênciasForte capacidade de observação e pesquisa - ser curiosoResponsável e motivado - disposto a treinar, aprender e se desenvolver na funçãoExcepcional habilidade de relacionamento interpessoalForte determinação diante dos desafios visando fornecer um suporte confiável/profissional

    REQUISITOS BÁSICOSFluente em Português (nativo), Espanhol fluente e inglês avançado B2/C1 (fala e escrita)

    Experiência:
    graduado com diploma universitário ou um candidato com mínimo de 2 anos de experiência em suporte/atendimento ao clienteDisponibilidade para trabalhar em turnos

    REQUISITOS DESEJÁVEISExperiência com Sistema Salesforce (Service Cloud)

    Saber utilizar os aplicativos do Google SuiteTipo de Trabalho:
    Híbrido

    Local de trabalho:
    Morumbi, São Paulo, SP

    EEO StatementMotorola Solutions is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

    If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

    To request an accommodation, please email
  • Motorola Solutions

    Customer Care Assistant

    há 4 semanas

    Motorola Solutions São Paulo, Brasil

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • Snaphunt

    Executive Assistant Home Care

    há 2 dias

    Snaphunt São Paulo, Brasil

    The Offer A role that offers a breadth of learning opportunities Opportunities for career growth & development Opportunity to make a positive impact The Job Key Responsibilities: Arrange meetings, handle scheduling, send reminders, and organize necessary details. Provide extensiv ...

  • Snaphunt

    Executive Assistant Home Care

    há 3 dias

    Snaphunt São Paulo, Brasil

    The Offer A role that offers a breadth of learning opportunities Opportunities for career growth & development Opportunity to make a positive impact The Job Key Responsibilities: Provide comprehensive administrative support to the CEO, including managing emails, schedules, and im ...

  • Snaphunt

    Executive Assistant Home Care

    há 5 dias

    Snaphunt São Paulo, Brasil

    The Offer A role that offers a breadth of learning opportunities Opportunities for career growth & development Opportunity to make a positive impact The Job Key Responsibilities: Prepare meeting agendas, perform research for meetings, and take minutes during sessions as needed. P ...

  • Select Assistants

    Executive Assistant Home Care

    há 4 dias

    Select Assistants São Paulo, Brasil

    We are seeking a highly proficient and independent Executive Assistant to support our CEO. Your role will be crucial in managing day-to-day operations, coordinating schedules, and ensuring seamless communication across our organization.The RoleKey Responsibilities:Provide compreh ...

  • SPDM

    enfermeiro - vaga exclusiva para pessoa com deficiência

    há 2 semanas

    SPDM São Paulo, Brasil talent_pool

    JOB DESCRIPTION · Realizar os procedimentos técnicos e assistenciais de sua responsabilidade, preenchendo registros específicos da Assistência de Enfermagem, conforme orientação do Enfermeiro, para acolher os pacientes de modo que sejam atendidos continuamente em suas necessidad ...

  • The BIG Jobsite

    Assistente Técnico Em Segurança Do Trabalho

    há 2 semanas

    The BIG Jobsite Sao Paulo, Brasil

    Somos a D+ Saúde – Medicina e Segurança do Trabalho. A empresa especialista em serviços SST (Saúde e Segurança do trabalho) do Grupo D+. Cuidando para que sua marca cuide de seus colaboradores. A D+ Saúde é pioneira em inovar a forma que se faz presente em SST com seus clientes. ...

  • Riachuelo

    Assistente de Vendas

    há 1 semana

    Riachuelo São Paulo, Brasil talent_pool

    JOB DESCRIPTION · Na Riachuelo, você encontra a oportunidade que se conecta com @vc · Agora temos mais uma modalidade de trabalho exclusiva na #CarreiraQueConecta para você que sempre sonhou em trabalhar em uma das Lojas da Riachuelo. · Já imaginou conseguir conciliar tudo o ...

  • Qatar Duty Free

    Customer Care Outstations Officer

    há 3 dias

    Qatar Duty Free São Paulo, Brasil

    We are pleased to announce an incredibly exciting opportunity to join our Customer Care Team based in Sao Paolo, Brazil. · As the Customer Care Outstations Officer, you will be responsible for the management of Customer Care in the assigned region, delivering the highest level o ...

  • Tata Consultancy Services

    DevOps Analyst

    há 1 semana

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developmen ...

  • Tata Consultancy Services

    Analista de teste/QA

    há 4 semanas

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    Dotnet Developer

    há 1 semana

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developmen ...

  • St. Nicholas School

    Teaching Assistant

    há 3 semanas

    St. Nicholas School São Paulo, SP, Brasil

    Join Our Team as a Teaching Assistant at St. Nicholas · Are you passionate about nurturing young minds and shaping future generations? St. Nicholas invites enthusiastic individuals to join our dynamic team as Teaching Assistants at our Alphaville and Pinheiros campuses. As a Te ...

  • Tata Consultancy Services

    Senior Developer Power Platform

    há 6 dias

    Tata Consultancy Services São Paulo, SP, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual develop ...

  • Tata Consultancy Services

    Sap Financial Accounting Consultant

    há 1 semana

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    Full stack Developer

    há 4 semanas

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    TechLead Machine Learning

    há 6 dias

    Tata Consultancy Services São Paulo, SP, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual develop ...

  • Tata Consultancy Services

    Analista de Sistemas

    há 1 semana

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developmen ...

  • Tata Consultancy Services

    Senior ServiceNow Admin

    há 4 semanas

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    MLOps Engineer

    há 4 semanas

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...