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    Back office Jr Manager - São Paulo, SP, Brasil - Samsung Electronics

    Samsung Electronics
    Samsung Electronics São Paulo, SP, Brasil

    há 3 semanas

    Default job background
    Descrição

    Responsibilities

    • Promote all kinds of necessary service plans by managing all the processes that customers experience.
    • Solve problems at an early stages and minimize the loss through technical support when quality issues occur to customers.
    • Secure the level of quality for customers by carrying out quality collaboration with customers.
    • Direct activities to secure and improve the quality competitiveness of company and customers, and communicate with customers for the quality management.
    • Defines and improves backoffice processes, and standards within mid-term/long-term strategy of the sub-function
    • Must have experience managing BPO partners
    • Provide a differentiated experience to our customers with the aim of converting and retaining customers, through strategies aligned with our business.
    • Have in-depth knowledge of customer service legislation

    Qualifications

    • Background in customer service area
    • Advanced English skills
    • Excellent written and verbal communication skills
    • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
    • We are in a hybrid moment, it is necessary to have availability to work in Morumbi and call center.
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