- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.
- 7+ years' experience working in a customer-facing role (e.g., internal and/or external).
- 7+ years' experience leading technical projects.
- Fluency in Brazilian Portuguese and English.
- Technical Certification in Cloud (e.g., Azure, security certifications).
- Competitor equivalent (e.g., AWS, GCP) certification in relevant technologies (e.g., Azure).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prior work experience in a Consulting/Architecture position within a software and/or services company such as Amazon, VMware, Google, IBM, and Oracle Preferred
- Build long-term trusted relationships with senior customer decision makers, including their Chief Technology and Information Officers, and business unit leaders.
- Exhibit proven leadership and executive presence.
- Manage customer communication effectively during critical incidents, especially toward C-level executives.
- Orchestrate delivery through cross-functional teams, providing operational guidance.
- Lead executive committee meetings to monitor delivery progress and customer support experience, promoting a proactive agenda.
- Provide detailed reviews of service disruptions, metrics, and risk management.
- Ensure key workload environments remain operationally healthy.
- Drive change management to move the customer's team from a reactive to a proactive approach.
- Support the Customer Success Account Management team by providing technical updates during monthly service review meetings as necessary.
- Lead monthly steering committee meetings to monitor support experience and delivery progress, addressing blockers and required actions.
- Align with Customer Success Account Managers to define a proactive activities agenda.
- Act as the voice of the customer, driving feedback and insights across communities to track and prioritize using established channels.
- Build deep technical relationships with senior IT executives and manage various stakeholder relationships to get consensus on solutions/projects.
- Drive decisions collaboratively, resolve conflicts, and ensure follow-through with exceptional communication skills. Orchestrate, lead, and influence virtual teams for successful customer project implementation.
- Influence and evolve strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health, leveraging partnerships with account team leaders and orchestrating across stakeholders.
- Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.
- Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
- Remove blockers in the delivery chain by engaging in onboarding assessments to build the "Know-ME" factor, proactive services, and adoption of recommended practices.
- Possess broad knowledge of Microsoft Azure Technologies (e.g., IaaS, PaaS, Networking, Dev).
- Demonstrate technical leadership to guide delivery teams in meeting customer expectations and resolving technical issues swiftly.
- Integrate Root Cause Analysis findings and remediation plans into Proactive Support Delivery Projects.
- Lead discussions with customer operational teams to track the progress of reactive incidents and proactive activities.
- Assist the customer by addressing any technical delivery concerns/questions related to Microsoft technologies and act as a single point of contact for critical issues/escalations.
- Escalate and track critical support cases.
- Utilize problem-solving skills to address customer issues through cloud technologies.
- Participate in scheduled changes to the environment as required, collaborating with Cloud Solution Architects and the Customer Success Account Manager team.
- Leverage foundational industry and technical expertise to enable customer success.
- Bring enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
- Understand large-scale application portfolios in enterprise-wide environments, including migration of on-premises workloads to the cloud.
- Have enterprise-scale technical experience with cloud-native app hosting, software design, development, deployment, and app refactoring/migrations.
- Be knowledgeable in web application server technologies, cloud application design, software architecture and practices (design/development/deployment, Agile, SCRUM, DevOps). Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Customer Success Account Mgmt
há 1 semana
Microsoft Sao Paulo, BrasilMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity ...
-
Customer Success Account Mgmt
há 3 dias
Microsoft Sao Paulo, BrasilMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity ...
-
Customer Success Account Mgmt Ic4
há 1 semana
Microsoft Sao Paulo, BrasilWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Account Executive
há 5 dias
TransUnion Sao Paulo, BrasilTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pess ...
-
Regional Industry 4.0 Project Manager
há 1 semana
Bunge Sao Paulo, BrasilAt Bunge, people don't just come here to work, they come here to grow - solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, and opportunity to progress. Most importantly, in all we d ...
-
Cargill Sao Paulo, BrasilWant to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and ani ...
-
Project Business Finance Controller
há 1 semana
Schneider Electric Norge As São Paulo, BrasilResponsibilities Business Partnering for Project Tendering & Execution teams Monitor and challenge projects and project portfolio performanceRecommend corrective actions and help to deploy and follow up mitigation and/or prevention plans to maximize profit and cash and reduce ris ...
-
SAP SD S4Hana Consultant
há 2 dias
Cognizant Sao Paulo, Sao Paulo, Brazil, Brasil Tempo integralCognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo, Curitiba. Currently we have a team with more than a thousand associates, but we continue to grow exponentially and look f ...
-
SAP SD S4Hana Consultant
há 1 semana
Cognizant Technology Solutions Sao Paulo, Sao Paulo, Brazil, Brasil Tempo integral· Cognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo, Curitiba. Currently we have a team with more than a thousand associates, but we continue to grow exponentially and loo ...
-
Johnson & Johnson São Paulo, BrasilJob Description - Manager Compliance Technology, Global Operations W) · Manager Compliance Technology, Global Operations W · Description · At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex dise ...
-
SAP SD S4Hana Consultant
há 1 semana
Cognizant São Paulo, BrasilCognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo, Curitiba. Currently we have a team with more than a thousand associates, but we continue to grow exponentially and look f ...
Customer Success Account Mgmt - São Paulo, Brasil - Microsoft
Descrição
Overview
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
Additional or Preferred Qualifications
Responsibilities
Customer Relationship
Trusted Advisor
Technical