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    Auxiliar de Logística/administrativo - São Paulo, Brasil - Randstad - Filial Telerecursos

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    Descrição
    Atividades desempenhadas pelo profissional:
    · Garantir a entrega dos serviços contratados – Escopo, SLA, catálogo serviços, relatórios e etc.
    · Gerenciar o contrato de modo a garantir a plena satisfação do cliente
    · Gerenciar backlog de atividades
    · Interagir com áreas técnicas, Processos, Projetos e Comercial
    · Gerenciar atividades técnicas
    · Elaborar e analisar relatórios de serviços

    . Área de delivery.
    . Responsável pela entrega do serviço. O cliente faz a contratação via comercial , tem o chamado com SLA.
    . Terá contato com todas as áreas envolvidas para entregar o produto para o cliente.
    . Gestão da fila de gerenciamento de novas contratações . Faz a passagem de bastão para os times técnicos (internos e externos) - precisa entender para saber escalonar as tarefas para qual time.
    . Acompanha o SLA das atividades para ser entregue no tempo certo para o cliente.

    Desejável:

    Excel intermediário - se já tiver trabalhado com excel e portal com gerenciamento de ticket será um plus.

    Experiência em gestão de serviços de TI (ITSM)

    Conhecimentos necessários:
    · Ter atuado com relacionamento com o cliente face to face
    · Perfil Analista e Comunicador Escolaridade / Superior completo ou cursando, sem restrição de curso
    . Horário de trabalho: segunda a sexta das 08h às 18h com 1h de intervalo
    • Local de trabalho: São Paulo, SP
    • Regime de contratação de tipo: Efetivo – CLT
    • Jornada: Período Integral
    • Área e especialização profissional: Logística - Logística
    • Nível hierárquico: Auxiliar
    VALORIZADO

    Tempo de experiência: Entre 1 e 3 anos


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