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Seller Experience - São Paulo, Brasil - SHEIN
Descrição
Seller Experience:
Ensuring a positive and seamless interaction between platform and sellers. This position involves understanding and addressing the needs of sellers, optimizing their journey on the platform, and fostering strong relationships to drive satisfaction and loyalty.
Responsabilities:
> Guide new sellers through the onboarding process, providing support and information to help them navigate the platform effectively
> Act as the primary point of contact for sellers, offering timely and effective support via various communication channels (email, chat, phone)
> Address seller inquiries, concerns, and issues promptly, ensuring a positive and collaborative resolution
> Develop and deliver training materials or webinars to educate sellers on new features, updates, and industry trends
> Collaborate with cross-functional teams to communicate seller feedback and contribute to the improvement of platform features and policies.
Requirements:
> Bachelor's degree in business, marketing, communications, or a related field
> Proven experience in customer support, account management, or a similar role, preferably in an e-commerce or online marketplace setting
> Strong communication and interpersonal skills.
> Problem-solving skills and ability to thrive in a fast-paced environment
> Empathy and a customer-centric approach
> English is mandatory, Mandarin is a plus
At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.
