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    Senior Technology Operations Engineer - São Paulo, Brasil - Western Union

    Western Union
    Western Union São Paulo, Brasil

    há 2 semanas

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    Senior Technology Operations Engineer - Sao Paulo, Brazil

    As a successful senior technology operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, and security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technical knowledge? Want to help lead the engineering of digital banking IT systems and networks? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Senior Technology Operations Engineer.

    Western Union powers your pursuit.

    We recently launched digital banks and wallets in multiple markets to enhance our customers' experiences with a cutting-edge digital Ecosystem. As an Operations Engineer for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

    Role Responsibilities

  • Develop and implement new software, maintain, and improve existing software.
  • Ensure that software functionality is implemented with a focus on code optimization and organization.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
  • Work with a software development team and Service providers in a geographically distributed structure.
  • Provide coaching to Junior Associates and Associates
  • Works independently on complex projects
  • Support local regulatory reporting and product customizations in support of digital bank and wallet IT operations.
  • Partner across the across the organization to optimize and enhance the customer journey.
  • Be a core part of the team by continually improving the bank – through building resiliency, helping developing feature enhancements, and improving our customer service.

    • Role Requirements

  • B.E. / B.Tech. / MCA in Computer Science, Engineering or equivalent professional experience
  • 3-5 years of software development experience in one or more of the following:
  • MuleSoft, or similar API Orchestration technology
  • Outsystems or similar low-code environment (based on React/Angular programming)
  • Mambu or similar (FIS, FIServ, etc.) core banking technology
  • Bonus points if you have experience with .net and/or Java Spring Boot in addition.
  • Must be a problem solver with demonstrated experience in solving difficult technological challenges, with a can-do attitude.
  • Experience in developing and implementing web-based solutions.
  • Knowledge of architecture design concepts, object-oriented design, and techniques
  • Knowledge of logical and physical database architectures and operating systems
  • Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.
  • Experience in Agile and Iterative development methodologies.
  • Strong communication skills with ability to interact with partners globally.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems
  • Prior experience working within a ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • English Language is a must.

    • will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
    (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

    Your Brazil-specific benefits include:

  • Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
  • Life insurance
  • Food voucher
  • Meal voucher
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