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    Support Engineer - Distrito Federal, Brasil - Testrigor

    Testrigor
    Testrigor Distrito Federal, Brasil

    há 2 semanas

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    Descrição

    Support Engineer will be responsible for providing customers guidance based on a thorough understanding of testRigor best practices to solve issues with the automation and monitoring of test cases using the testRigor platform.

    Support Engineers will be in constant touch with the testRigor platform, so catching internal bugs and reporting them is part of the job.

    Support Engineers will be involved with different customers, learning all kinds of different business areas.


    Responsibilities:

    • Participate in calls as a technical resource to account executivesRespond to customer queries on several digital platformsCreate automated test cases for testRigor's customers or prospects using the provided documentationCollaborate with the software engineering team on QA/Testing topicsGather requirements, build testing solutions, and troubleshoot issues to deliver a high-quality productCommunicate technical concepts clearly to customers and prospectsCommunicate issues clearly to internal stakeholdersReport issues through a formal bug tracking system and work with the engineering team to help isolate, debug, and resolve issues/bugsQualification:Bachelor's degree in Computer Science, Computer Engineering, or a related field in progress.1-2 years of experience in a support related roleComfortable working in a dynamic, fast-paced, changing environmentStrong customer focus, excellent problem solving, and analytical skillsAbility to work until the issue is resolvedFluency in English Language is must
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