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    Technical Support Engineer - Brasília, Brasil - Hoymiles

    Hoymiles
    Hoymiles Brasília, Brasil

    há 4 dias

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    Descrição
    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there.

    Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the international markets.

    To develop our business in Brazil and deliver better service to our customer, build a strong technical support structure we are looking for an experienced


    Technical support engineer for Pre-Sales activities and After-Sales Services in Brazil, reporting to head of technical support HQ and dot-line report to Latin America Sales Director.


    Major responsibilities:

    After sales:

    • Maintain the service level and fulfill the service request coming from local customer especially some of our VIP customer.
    • Establish the internal and external training system, localize training materials.
    • Lead the negotiation with local service partner including 3rd party service company, logistic and warehouse vendor, manage the contract with local service partner including but not limited to draft, re-new, termination.
    • Follow RMA process to make sure they will be closed on-time.
    • Responsible for developing solutions to optimize the local service quality including technical guidance, service respond time, spare unit pool management, faulty unit disposal, total costs.
    • Provide service reports to HQ on a regular basis.
    • Complete temporary task released by head of technical support HQ or Latin America Sales Director

    Pre-sales:

    • Collaborate with sales team to plan and complete technical exchange with Brazil customers, train clients and set forth detailed technical solutions etc.
    • Prepare presentation documents, technical explanation and other related files including bidding documents to maintain the customer satisfaction and service level.
    • Analyze legal technical requirements and certifications for defined countries and drive execution of agreed and required certificates.
    • Monitor market environment and provide competitive information.
    • Analyze product and features of competitors regular and work closely with HQ team to finish the competitive analysis.
    • Strong support to sales team, visit clients and project sites, support system planning and give guidance to PV system installations, service strategy implementation etc.
    • Coordinate with sales team to organize training sessions, attend exhibitions.

    Required experience and competence:

    • Based in Brazil and can accept national and international travel to make sure the local service team deliver a good service, depends on business request.
    • HBO diploma in an Electro-technical direction and / or a qualified education within the solar energy industry.
    • At least 3 years technical background work experience, renewable industry would be preferred.
    • At least 1 years professional experience in working with inverter technologies, e.g. R&D, service, pre- and post-sales, string inverters industry would be preferred.
    • Self-driven working mind set, willing to dig in and find out problems, report with clear logic, always providing multi proposals to choose from.
    • International mindset for a multi-cultural environment.
    • Fluent in Portuguese & English.
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