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Experiências e qualificações: - Possuir pelo menos 2 anos de experiência na vaga de Operation Delivery Manager
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Operational Delivery Analyst - Barueri, Brasil - Dbr Consultoria E Tecnologia Ltda
Descrição
Apoio como ponto de contato entre entidades vendedores e gestão. Priorização de demandas da divisão AMS alinhadas à gestão. Solicitação e gerenciamento de acesso da equipe AMS para clientes com acesso dedicado. Apoio em dúvidas e esclarecimentos de marcação de horários. Análise de SLAs para tickets abertos. Monitoramento da fila de tickets. Análise de horas reservadas para tickets. Apoio no desenvolvimento de materiais que a AMS necessita (manuais/apresentações/etc.).Turno:
Tarde (1PM - 10PM)
Operational Delivery Analyst1
Requisitos:
Escolaridade mínima:
Graduação
Idiomas:
Idioma:A vaga requer inglês no mínimo avançado.