After-sales Area Specialist - Sao Paulo, Brasil - Porsche Brasil
Descrição
If you make hearts beat faster, your own has to be in the right place.After-sales Area Specialist / Field Force:
-
Code number:J
-
Entry level:Professionals
-
Location:Sao Paulo
-
Organization:Porsche Brasil
**Tasks
TasksTasks***We are looking for an After-sales Specialist to support the development and implementation of
dealer-individual business plans through continuous monitoring and follow up on their
performance.
We seek a professional who implement best practices and guarantee the cooperation between
Porsche and the dealer network.
Main Responsibilities
- Business Plan support
- Continuously monitor dealers and follow up on their performance: Dealer AS KPI (Training,
- Help follow up for Business Topics
- Managing the rollout, coordinating and implementing the Porsche Service Consulting
- Support the rollout of the Light Weight Body Repair (LWBR) project in the region, making
in place and designated persons attend the designed training
Primary contact between PBR & Dealers
- Strict implementing on Porsche CI/CD on dealers
- Market specific concern delivery to PBR (Voice of field) and find solution for both position
- Manage and monitor all AS related matters of dealers and guide it to Porsche direction
- Manage and assist the Dealers on the upload of the information for the Parts Inventory
- Ensuring that Service Collection is being worn by all the networks' service personne
- Regular dealer visit, follow up visits and correct documentation (contact report, action
- Council and develop dealers on Customer related matter (complaint resolution)
- PBE, SST onsite support and followup visit after consulting
- Coordination of support and define Milestones, tools and Staff qualification effort to
- Secure warranty policy and procedure, Recall/Campaign completion, PSA, warranty parts
- Perform PSDR/Dealer Standard Review and followup to target agreements
- Perform Maintenance Initiative Review
- Compile reports on dealership compliance review, report findings and action plan
- Implement and secure compliance to workshop standards and special tool/equipment
- Define and implement a reporting system from/to dealers/importer
- One language to Dealer, Close cooperation with envolved areas: Sales, CRM & Marketing,
- Help follow up for Business Topics
- Support the rollout, coordinating and implementing the Porsche Service Consulting (PSC)
- Support the rollout of the Light Weight Body Repair (LWBR) project in the region, making
in place and designated persons attend the designed training
- Supporting the process of Strategy 2030 Dealers targets completion
QualificationsQualifications***Education
- Bachelor's Degree and/or Master's Degree in Engineering.
- 5+ years of working experience (automotive industry, premium brands are a plus).
Competencies:
- Communicative
- Conflict Management
- Flexible and Adaptable
- Planning and Organization
- Initiative and Creativity
- Analytical mindset
Skills:
- Proficient user of MS Office and SAP
- Knowledge in CRM and DMS systems will be considered differential
- Excellent verbal and written communication skills
- Fluency in English language required
- Ability to manage multiple tasks
- Ability to prioritize and adaptable to change
- Highly organized strong attention to detail
- Team oriented working attitude and intercultural understanding
ContactContact*
Mais empregos da Porsche Brasil
-
Warranty Specialist
Sao Paulo, Brasil - há 1 semana
-
Sales Planning
Sao Paulo, Brasil - há 6 dias
-
Product & Pricing Manager
Sao Paulo, Brasil - há 1 dia
-
Junior Treasury Analyst
Sao Paulo, Brasil - há 3 dias
-
Vehicle Personalization
Sao Paulo, Brasil - há 5 dias
-
Regional Sales Specialist
Sao Paulo, Brasil - há 1 semana