Empregos
>
São Paulo

    Technical Service Engineer - São Paulo, Brasil - MongoDB

    MongoDB
    MongoDB São Paulo, Brasil

    há 2 semanas

    Default job background
    Descrição

    About the team

    MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as , Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.

    We are looking to speak to candidates who are based in São Paulo for our hybrid working model.

    Why MongoDB is a fantastic place to work and build your career

  • Be a part of the company that's reinventing the database, passionate about innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with exceptionally talented people around the globe
  • Learn, contribute, and make an impact on the product and community

    • Cool things you'll do

    MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

    You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

    What You Need/What we are looking for

    While our ideal candidate will have a 3-5 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It's crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

  • Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Experience analyzing issues holistically, from the application tier through the database, down to the storage
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Comfortable working on the command line, in the GUI, and everywhere in between.
  • Excellent communication skills, both written and verbal
  • Patience, empathy and genuine desire to help people
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

    • Your professional or self-taught experiences should have provided you with a strong understanding and grasp of three or more of the following areas:

  • Application Architecture
  • Systems Administration - OS, Networking, Diagnostics
  • Network Administration
  • Development, automation, or hardware
  • Data Modeling
  • Performance Analysis and optimization
  • Automation and Orchestration workflows (aka DevOps backgrounds)
  • Prior knowledge of either AWS or another Cloud Provider platform
  • Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting
  • If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), Networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, GCP).
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

    • Bonus Points

  • Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
  • Experience with authentication systems such as LDAP, Kerberos, AD
  • Experience using any cloud services stack such as AWS, Azure or GCP
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
  • Technical writing and/or training
  • Foreign language skills, a MongoDB or Cloud Certification, or previous support experience
  • Experience using distributed version control systems, and in particular git
  • General knowledge or experience with automation technologies such as Chef or Puppet
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Experience building and deploying containers using Docker or similar tools
  • Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, , Perl

    • Success Measures

  • In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
  • In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
  • In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently
  • Agilent Technologies Inc.

    Field Service Engineering

    há 6 dias

    Agilent Technologies Inc. Sao Paulo, Brasil

    **- ** You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.** ...

  • Agilent Technologies Inc.

    Field Service Engineering

    há 1 semana

    Agilent Technologies Inc. Sao Paulo, Brasil

    Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dyna ...

  • GWM Brasil

    Service Engineering Product Specialist

    há 1 semana

    GWM Brasil Sao Paulo, Brasil

    **KEY RESPONSIBILITIES**: · To improve GWM vehicles quality level through EDER concept workflow, keeping a close communication with all GWM related areas to get it quickly and accurate · To follow strictly a std EDER process to report field product quality issues based on AFS pri ...

  • Thermo Fisher Scientific

    Engineer I, Field Service

    há 2 semanas

    Thermo Fisher Scientific São Paulo, Brasil

    Realizar a instalação e prestar suporte técnico, na área, em campo e/ou por telefone, nos equipamentos comercializados pela Thermo Fisher Scientific de acordo com a sua área de atuação- Fazer instalação de instrumentos, upgrades, reparos e serviços de manutençãopreventiva.- Preen ...

  • Thermo Fisher Scientific

    Engineer II, Field Service

    há 3 semanas

    Thermo Fisher Scientific São Paulo, Brasil Tempo integral

    Experiência técnica com equipamentos analíticos, sendo as linhas de Cromatografia Líquida, iônica, Gasosa, Espectrometria de Massa e Análisis Elementares (LC/LCMS/GC/GCMS/ICS/AA/ICP-OES e ICPMS); · Realizar instalação de instrumentos, upgrades, reparos e manutenções preventivas e ...

  • Thermo Fisher Scientific

    Engineer I, Field Service

    há 2 semanas

    Thermo Fisher Scientific Sao Paulo, Brasil Tempo integral

    Realizar a instalação e prestar suporte técnico, na área, em campo e/ou por telefone, nos equipamentos comercializados pela Thermo Fisher Scientific de acordo com a sua área de atuação · Fazer instalação de instrumentos, upgrades, reparos e serviços de manutenção · preventiva. · ...

  • Vertiv

    Sr, Project and Services Engineer

    há 2 semanas

    Vertiv São Paulo, Brasil

    Descrição das atividades: · Gerenciamento e acompanhamento das atividades de manutenção corretiva, preventiva e preditiva, visando manter as instalações e seus equipamentos em condições adequadas de funcionamento e garantido o cumprimento do escopo definido em contrato. · Atuar ...

  • Cornerstone Global Partners (CGP Group)

    Service Engineer

    há 1 semana

    Cornerstone Global Partners (CGP Group) Paulo, Brasil

    Responsibilities:for on-site after-sales service for the Brazil project. Conduct technical communication with customers either alone or together with ...

  • SOFAR

    Technical Service Engineer

    há 1 semana

    SOFAR São Paulo, Brasil

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this u ...

  • SKAN AG

    Field Service Engineer

    há 1 semana

    SKAN AG São Paulo, Brasil

    Responsibilities · Located in Brazil being responsible for providing the service field engineering of SKAN solutions for customers in Latin America · Re-qualifications and inspections of SKAN systems / products and solutions in the pharmaceutical environment · Support of GMP-com ...

  • SKAN AG

    Field Service Engineer

    há 2 semanas

    SKAN AG São Paulo, Brasil

    Responsibilities · Located in Brasil being responsible for providing the service field engineering of SKAN solutions for customers in Latin America · Re-qualifications and inspections of SKAN systems / products and solutions in the pharmaceutical environment · Support of GMP-com ...

  • Malvern Panalytical Ltd

    Field Service Engineer

    há 2 semanas

    Malvern Panalytical Ltd São Paulo, Brasil Tempo integral

    Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world a ...

  • MongoDB

    Technical Services Engineer

    há 2 semanas

    MongoDB São Paulo, Brasil

    About the team · MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the ...

  • Adara

    Professional Services Engineer

    há 3 semanas

    Adara São Paulo, Brasil

    Zadara's Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most". Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & service ...

  • SOFAR

    Technical Service Engineer

    há 3 semanas

    SOFAR São Paulo, Brasil

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy ...

  • Agilent Technologies Inc.

    Field Service Engineering

    há 3 dias

    Agilent Technologies Inc. São Paulo, Brasil

    **- ** You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.** ...

  • Sidel

    Field Service Engineer

    há 2 semanas

    Sidel São Paulo, Brasil Permanent

    Field Service Engineer · Contract Type · Permanent · Country · BRAZIL · Location · Sao Paulo · Your opportunity · Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites, specialized on AutomationPerform technical assistanc ...

  • SOFAR

    Technical Service Engineer

    há 1 semana

    SOFAR São Paulo, Brasil

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this u ...

  • SOFAR

    Technical Service Engineer

    há 1 semana

    SOFAR Sao Paulo, Brasil

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this u ...

  • Curriculum

    Desenvolvedor Back-end

    há 1 semana

    Curriculum Sao Paulo, Brasil

    9091 - Pessoa Desenvolvedora (Back-end) Atuar como desenvolvedor em produtos digitais, participando de um time multidisciplinar com foco no resultado do produto. Apoiar o time na identificação de novas soluções e garantir que as boas práticas estão sendo seguidas Ensino superior ...