- 7 days of rest Did the baby arrive We offer 30 days for Dad and 6 months for Mom;Did you like working here Then refer a friend or relative We love having family and friends around Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months.
-
Customer Success Executive
há 3 dias
Cisco Systems Brasilia**Who You'll Work With** · The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization. Join Cisco's Customer Experience (CX) team, a driving force behind our transition to a software and subscripti ...
-
Customer Success Executive
há 1 semana
TuoTempo Brasília, BrasilCompany Description · Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patien ...
-
Customer Success Executive
há 1 semana
Docplanner Brasília, BrasilTuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. · Our gr ...
-
Customer Success Executive
há 1 semana
TuoTempo brasil, BrasilCompany Description · Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the pati ...
-
Customer Success Executive
há 2 semanas
Docplanner-Pjp Brasília, BrasilTuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.Our groun ...
-
Consultor de Telecom I
há 2 semanas
ABR Telecom Brasilia**Suas principais atividades serão**: · - Trabalhar de maneira cross entre os serviços da SPSN para garantir a satisfação do cliente (customer success); · - Monitorar indicadores de resultado, engajamento e satisfação dos clientes e projetar ações quando necessário; · - Medir a s ...
-
Comercial Sdr
há 2 semanas
RmaisH BrasiliaBuscamos um SDR (pré-vendas), apaixonado por bater metas, que entenda a importância de trabalhar com softwares, disposto a trabalhar em equipe, participar de projetos coletivos e contribuir com a transformação dos alunos. · **Principais atividades**: · - Fazer o primeiro contato ...
-
Consultor de Telecom
há 2 semanas
ABR Telecom Brasilia**Suas principais atividades serão**: · - Conhecer o setor de telecomunicações; · - Responsável por garantir a satisfação e o sucesso do cliente com os serviços prestados; · - Executar processos de gestão inerentes aos serviços, conforme biblioteca ITIL; · - Elaborar, analisar, v ...
-
Account Management/ Government
há 3 semanas
Microsoft BrasiliaMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity ...
-
Chief of Staff
há 3 semanas
Premier Media BrasiliaHi, Chief of Staff · I'm Ian, the owner of the Million Dollar Sellers (MDS). Initially called the 50k+ group, MDS quickly evolved into a powerhouse community. Gaining traction with more and more successful 7-figure sellers, it became known as the only group with vetted, full-time ...
-
Account Executive
há 3 semanas
Jumio Brasilia**Role Purpose**: · Account Executives are key drivers of Jumio's growth through leading new customer acquisition. Similarly, the Gaming marketplace (specifically land and online gambling sector, including iGaming) continues to be a key GTM focus for Jumio. As Account Executive - ...
-
Major Acct Manager
há 3 semanas
Fortinet Brasilia**Responsibilities**: · - Develop account plans to achieve goals and exceed quota responsibility · - Maximize Fortinet opportunity while providing value added solutions to public sector institutions · - Serves as lead contact responsible for the flow of information to/from execut ...
-
Sales Executive Latam
há 1 semana
tripica Brasilia**Who are we?** · We are a young and growing company, with a mission to transform the Telecom BSS and CRM space with our award-winning SaaS platform. We were born in 2016, founded by a talented team who had created and launched the first digital telco play in France. · Despite be ...
-
Paid Ads Marketer
há 1 semana
Boo Brasilia Tempo integral**Responsibilities**: · - Improve upon paid social media processes and innovation of new strategies and techniques. · - Own strategy and execution for your channel for each of your clients in an effort to hit or surpass client goals · - Communicate effectively with your team and ...
-
Sales Development Representative
há 1 semana
MonetizeMore Brasilia**MonetizeMore** builds industry-leading publisher advertising technology that is seen by billions of people per month. The company has been running for 12 years achieving consistent double-digit revenue growth each year with a team of 180+ team members spread across the globe. · ...
-
Admin Assistant
há 2 semanas
Gravity Systems, Inc. Brasilia**About the Company** · Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies for ...
-
03-finance and Accounting Operations
há 3 semanas
Career Shepherd Brasilia_ · **Position**: Finance & Accounting Operations · **Working Hours**: Mondays-Fridays, 9am-6pm Local Hours · **Salary Range**: USD /month · **Summary of Position** · We are is building for scale as we prepare for increased business growth. Strong finance operations is core to bu ...
-
Commercial Manager
há 2 semanas
Pula Brasilia**About Pula**: · At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. · We work in over 17 countries across Africa and Asia, and by 2021, we have faci ...
-
Middleware Technical Account Manager
há 3 semanas
Red Hat Software BrasiliaAbout the job: · The Red Hat Services Team is looking for an experienced software engineer to join us as a Red Hat Middleware Technical Account Manager in Brasilia, Brazil. In this role, you will provide architectural guidance and implementation consulting to customers for the Re ...
-
Sr. People Partner
há 1 semana
Databricks BrasiliaOur People Partners live our values, understand how our culture comes to life, and have deep business knowledge. They are responsible for the shape and delivery of our people strategy for our internal client groups driving outstanding performance and extraordinary experiences for ...
Customer Success Executive - Brasília, Brasil - Tuotempo
Descrição
Company DescriptionTuotempo is the leading CRM for the Healthcare sector.It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.
Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Brazil, Mexico, Spain, Italy, Germany, Poland, Turkey, and many other markets.
Customer Success Executive
who is enthusiastic about working in a start-up and building their career in a fun and ever-changing environment.
The Customer Success Executive we are looking for is the one who will provide strategic guidance and apply best practices to Tuotempo's customers in Brazil.
What we are looking for in a Customer Success Executive is not a relationship manager or even a customer support person.
We want strategic consultants who excel at identifying strategic points of improvement for customers, critical thinkers who know technology and have excellent interpersonal skills.
We're looking for someone who is 100% oriented towards the client and its success.Our lovely office is in
Curitiba .
We encourage a mix of remote and in-office work to connect with the team and experience the work environment but we can also accomodate 100% remote work.
Our hiring team is international:
we kindly ask you to submit your resume in English
Job DescriptionAs a Customer Success Executive, your primary responsibilities will include:Developing a profound analytical understanding of clients' challenges and opportunities, acting as a strategic consultant to ensure their success with Tuotempo.
Maintaining continuous communication with clients to gather feedback, understand evolving challenges and opportunities, share ROI insights, and encourage the utilization of new features to meet customer needs.
Proactively identifying upsell opportunities within the assigned customer portfolio, with a focus on enhancing tool engagement.Analyzing clients struggling with our product, collaborating to understand their problems, overcoming objections, and articulating effective solutions.
Ensuring high customer satisfaction and retention through daily monitoring of relevant metrics.
Gathering structured, data-driven information from customer feedback to contribute to product improvement.
QualificationsWe are seeking a candidate with the following qualifications:Professional Experience:
A minimum of 3 to 5 years of proven expertise in Customer Success or Account Management is required
Industry Experience:
Prior experience in the software industry is essential for this role
B2B Upselling:
Demonstrated proficiency in B2B upselling is a key requirement
Communication Skills:
Exceptional communication skills, characterized by precise language use, adept argumentation, and the ability to synthesize comprehensive reports
Relationship Building:
Proven ability to cultivate trusting relationships with clients across various organizational levels, including specialists and managers
Analytical Mindset:
Attentiveness to data and details, coupled with an analytical mindset, is crucial for success in this position
Language Proficiency:
Fluent in English, with the capability to engage in conversational-level communication.
Process Steps:
Intro call with Marianna, our Talent Acquisition Partner, to discuss your motivation, the value fit, and your attributes.
It is also an opportunity for you to learn more about the company.1-hour interview with Priscila, your manager in this role.
You will deep dive into the job specs and your role-related skills.We will give you 5 days to work on a Business Case:
here we will check more of your knowledge and creativity.
Final interview with Priscila (your manager) and Anna (Customer Success Manager Enterprise) to discuss your business case, further assess your professional experience, and technical skills.
They will also be there to answer any questions left about the position.Our benefits:
Our working hours are from Monday to Friday, from 9 am to 6 pm;Need to work beyond your usual hours? We have a bank of hours for you to use these hours as time off later;We offer a Meal Voucher worth R$30.00 per day worked, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or even order half and half (R$15.00 -meal and BRL 15.00 food allowance per day), making life easier for those who are 100% remote or in hybrid work;For commuting to the office, we offer Vale Transporte;Speaking of Health, we offer Medical, Dental and Group Life Insurance;We also offer Pharmacy Assistance, with discounts from 10% to 70% on medicines in the accredited network;We offer the iFeel app, for emotional comfort, which combines traditional psychology with artificial intelligence, helping you on those most difficult days;SupportPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support in those more delicate issues;And the fitness life? We offer Gympass for you and 3 dependents Because working out alone is really boring, right?Did you think your PET would be left out? Of course We offer Plano Pet, also extending care to your pet;Stock Options - eligible after 6 months of employment (5 years grace period) - YES You become a partner of the company;Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most;We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and languages, to exclusive banking benefits;Our Licenses are differentiated here: in case of death of loved ones, we offer 10 days; If your PET dies, you have 2 days
Married: