- Follow performance and sales trend.
- Help to define offer to ads, email marketing and other sales support materials.
- Send best offers to travel agents and guests with sales potential for products.
- Coordinate the advertising agency actions to attract new clients for MSC's database.
- Coordinate with the corporate team all the actions in CRM for local market (adaptation, translation, emails, videos, coupons).
- Coordinate the program Future Cruise Credit (FCC) with the corporate team.
- Suggest, review, and approve communication materials related to the program (including terms & conditions).
- Report and follow some local and eventual issues to the corporate team.
- Coordinate with the corporate team the satisfaction surveys that were filled on board.
- Report the strengths, weaknesses, comments, and compliments to board of directors to the product meeting.
- Coordinate with the corporate team the loyalty programs with actions to push sales, localize the materials, actions to convert more clients.
- Graduated in Marketing, Communications (Public Relations, Journalism or Advertisement) or related areas.
- Fluent in English, both spoken and written.
- Ability to translate (Portuguese/ English).
- Knowledge of multiple destinations.
- Ability to manage various projects at the same time.
- Versatility to work on different areas.
- Ability to negotiate and search for new partnerships.
- Intermediate MS Office package and knowledge in Marketo.
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Crm Coordinator - São Paulo, Brasil - Msc Cruises S.A.
Descrição
SHARE:
BUSINESS AREA:
Office
Align the company strategy for sales with the communication to the guests, contributing to achieve and overcome goals of revenue, increasing the number of Brazilian guests onboard.
KEY ACCOUNTABILITIES
Experience in product marketing:
life cycle, product analysis.
VISA REQUIREMENTS (if any) In the course of our recruitment and selection process, we may make your PersonalInformation available to third parties such as recruitment agency, intermediaries and other businesspartners.
MSC Cruises is the world's largest privately-owned cruise company and the number one cruise line inEurope, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of theyoungest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part ofthe MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communitiesthat we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integratedenvironmental stewardship in all aspects of its operations.
This commitment lies at the very heart of ourbusiness.We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompassesworld-leading maritime companies.
