- Serve customers accordingly with Gucci selling ceremony
- Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
- Guarantee cross and up-selling for all product categories
- Discuss with clients and give advises on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- Build and strengthen relationships with customers, deal with different nationalities and/or personalities and put always the customers at ease
- Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
- Ensure the achievement of individual and Store goals, enhancing and developing the business
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
- Contribute to manage the visual display of the products in accordance with Gucci visual standards
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
- Ensure the products replenishment and physical inventory of merchandise
- Follow Company grooming, accordingly with Gucci standards and policies
- Proven experience in a similar role within fashion retail companies
- Proven ability to drive and exceed individual and store result
- Deep passion for fashion and luxury
- Excellent commercial awareness and customers attitude
- High flexibility and ability to adapt to different customers
- Team-player mentality
- Strong communication skills
- Ability to work in a fast moving and dynamic environment
- Luxury product knowledge
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GUCCI Client Advisor - São Paulo, Brasil - GUCCI BRASIL IMPORTAÇÃO E EXPORTAÇÃO LTDA - 08.338.986/0003-88
Descrição
Description
Key Accountabilities
Key Requirements
Job Type
RegularStart Date
Schedule
Full timeOrganization
GUCCI BRASIL IMPORTAÇÃO E EXPORTAÇÃO LTDA /0003-88
