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    Customer Relations Legal Specialist - São Paulo, Brasil - Deutsche Lufthansa AG

    Deutsche Lufthansa AG
    Deutsche Lufthansa AG São Paulo, Brasil

    há 2 semanas

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    Tempo integral
    Descrição

    Tasks

    This is what your tasks as Customer Relations Legal Specialist for Brazil look like:

  • Management and quality control of all legal and NEB (ProCon, , etc.) customer lawsuits and claims received. Monitoring & coordination of cases (internal/external stakeholders)
  • Ensure proper handling of payments and filing of complete documentation of lawsuit in internal systems (Cheetah, Targenio, etc.)
  • Defense preparations by providing external local lawyer with required internal and external documents and explanations
  • Find satisfactory conclusions to legal claims & avoid setting precedents
  • Ensure up-to-date knowledge of LHG policies and procedures, coordinate, evaluate and develop local processes in cooperation with NYC AE/SO
  • Identify and call attention to potential feedback handling deficiencies that lead to repetitive lawsuit and NEB filings & inform NYC AE/SO to address with the provider
  • Responsible for periodic language check of Brazilian Portuguese correspondence for quality assurance

    • * Participate in any other Customer Relation duties as assigned

    Requirements

    You can see the key qualifications for the Customer Relations Legal Specialist in Brazil below:

  • Bachelor's degree required
  • Min. 5 years of industry experience in customer relations
  • English & Portuguese language knowledge required
  • German language knowledge desirable
  • Bachelor's degree or equivalent professional training or experience in more than one of the following: tourism, customer relations for travel/tourism, station management, airport operations, key account management, loyalty program top customer services
  • MS Office knowledge as user
  • One Res, Worldtracer, Flight operations data base (ie. Obelisk), COSMIC or SRS reporting, Customer check-in data and/or SIRAX knowledge
  • Customer data base experience
  • Excellent written and verbal communications skills
  • Excellent analytical skills
  • Excellent ability to manage complexity
  • Excellent independent and proactive approach
  • Ability to work under time pressure
  • Willingness to travel

    • * Must possess a legal work permit in Brazil

    * CV/Resume & cover letter required

    * Company will not provide relocation assistance

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