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    Customer Success Manager - Campinas, Brasil - Unreal Gigs

    Unreal Gigs
    Unreal Gigs Campinas, Brasil

    há 3 semanas

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    Tempo integral
    Descrição

    About the Job

    Hey there We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That's what we're all about.

    We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.

    Your Mission:

    • Dive deep into understanding our customers' needs and help them achieve their business objectives.
    • Become an expert in our product and guide customers to maximize its value.
    • Collaborate with the Head of Customer Success and our CEO to establish goals and KPIs.
    • Develop compelling campaigns and strategies that drive revenue for our customers.
    • Proactively engage with customers to prevent churn and identify opportunities for growth.
    • Identify and capitalize on opportunities to expand customer usage of our platform.

    Requirements

    You're the One if:

    • You have 1-2 years of experience in sales, digital marketing, customer success, or consulting, with a preference for startup experience.
    • You excel at organization, attention to detail, and execution, even in chaotic environments.
    • Bonus points if you have familiarity with JSON or demonstrate a quick aptitude for learning technical concepts.
    • You're adept at working autonomously, taking initiative, and making sound decisions.
    • You're passionate about helping small and medium-sized businesses solve their challenges through attentive listening and problem-solving.

    Benefits

    • Competitive salary based on experience and performance. (Salary Range: R$429,600 to R$590,700 per year)
    • Stock options in a fast-growing startup.
    • Comprehensive health, dental, and vision insurance plans.
    • Flexible work hours and the option for remote work.
    • Generous vacation and paid time off policy.
    • Opportunities for career growth and professional development.
    • Dynamic and inclusive company culture with regular team events and activities.

    Ready to join us in simplifying payments and shaping the future of retail, one text at a time? Apply now and let's make a difference together

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