- Support the team with monitoring of incoming incidents, queue management and other activities.
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
- Root Cause Analysis of reported incidents
- Incident deflection (productizing knowledge, moderating forums, knowledge sharing, etc.)
- Participation in global projects around support processes, infrastructure requirements and quality assurance
- Report errors to Development
- Provide consulting for customers on procedural issues and queries
- University students enrolled in Information Technology, Computer Science, Engineering or related areas
- Knowledge in Object Oriented Programming (Java, C++, ABAP/4, Python, Javascript, etc.) is desirable
- Knowledge in SAP ERP Business Processes would be a benefit
- Good customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Advanced in English
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iXp Intern - São Leopoldo, Brasil - SAP
Descrição
What you'll do:
Position title: SAP iXp Intern – Product Support S/4HANA Procurement
Location: São Leopoldo, RS- Brazil (hybrid)
What you bring:
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on innovative projects and are energized by lifelong learning.
Meet your team:
Intern position to work with S/4HANA Procurement at SAP Product Support. We are looking for a Support intern driven by a desire to provide outstanding customer service. The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in helping resolve customer's issues related to the implementation, deployment, functionality, and usage of SAP Products. The intern will need the ability to support complex environments including a variety of operating systems, platforms, and databases. This is a great opportunity to learn and develop amazing skills, put your knowledge into practice and gain valuable experience.
Bring out your best:
SAP innovations help customers worldwide work together more efficiently and use business insight more effectively. Known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with a large user base and global presence, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. At SAP, you can bring out your best.