iXp Intern - São Leopoldo, Brasil - SAP

Descrição

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Three reasons to intern at SAP:
1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: With Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you'll do:
Position title: SAP iXp Intern - Product Support BTP ABAP Plataform
Location: São Leopoldo, RS - Brazil (hybrid)

Among other responsibilities, you should expect to do many of the following:

• You will help ensuring SAP customers' systems and environments remain operational, accessible, secure and adequately integrated in their landscapes, as well as assist them in solving associated issues.

• You will help delighting SAP customers by analyzing and resolving known errors, by referring to SAP's collective knowledge repositories, solved customer incidents, official documentation and checking the configuration.

• You will share knowledge by creating Knowledge Base Articles, exchanging experiences, and discussing solutions with colleagues and collaborating in forums.

• You will learn many technical and business-related topics through classroom training, remote training sessions, mentoring and e-learning offerings.

• You will monitor and enable SLA fulfillment via queue monitoring.

• When needed, you will report errors to development teams.

• Conduct root-cause analysis of product and configuration issues.

• Close cooperation with other Product Support teams and Development Support.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Self-motivated, proactive and solution-oriented University Students currently enrolled to an IT related course with at least 2 years until graduation.

• Fluent English is required (oral/written), as you will be in contact with customers and colleagues globally via email, internal systems, and phone on a daily basis.

• Ability to troubleshoot, perform root-cause analysis and work in business-critical issues while managing own time effectively is key.

• Can-Do attitude, Customer focus, strong communication skills (oral/written) and flexible approach to working in global teams.

• Basic knowledge in SQL/database architecture, network protocols, operating systems (Unix/Windows) and SAP products would be beneficial.

• Desirable knowledge in Information Security, cryptography, performance tuning at OS level, computer programming and debugging.

Meet your team:

Our BTP ABAP Platform team support some technologic topics that are the foundation for any SAP product to work, like memory management, user management, security and application consumption. The main characteristic of our team is collaboration. We are proud for having a environment where people can be themselves and have all support to learn the technical aspects needed to contribute with the team and delight our customers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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