- Evaluate (from a business perspective) how the customer's technical issues affect daily business processes
- Manage customer expectations in accordance with established SAP processes and procedures
- Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner
- Assist the customer with a range of queries relating to software download, User ID, license keys
- Proactively assist customers to navigate the SAP support portal and make the most of SAP support
- May deliver info-sessions to customers, internal colleagues and SAP partners
- Involvement in critical customer escalations
- Possibility to engage with global counterparts on projects and key roles
- Ongoing Bachelor's degree in Relations, Computer science, engineering or related area.
- Fluency in English
- Fluency in Spanish is a bonus
- Good customer focus and communication skills (oral/written)
- Strong team player who learns and adapts quickly
- Enjoy and derive satisfaction from direct interfacing with customers
- Self-motivated, passionate & dedicated team player
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iXp Intern - São Leopoldo, Brasil - SAP
Descrição
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What you'll do:
Position title: SAP iXp Intern – Costumer Interaction Center Support
Location: São Leopoldo, RS, Brazil
Hybrid position (3x/week)
What you bring:
Meet your team:
The Customer Interaction Center is a central point of contact for non-technical customer queries ranging from usability of SAP ́s Support Portal and escalation of critical issues to the proactive delivery of customer info sessions. In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: China, Ireland, India and Philippines.
*Please add your CV in English
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Regular Part Time | Additional Locations: #LI-Hybrid.