- Providing professional, courteous and prompt technical support (via multiple channels)
- Collaborating/Swarming with fellow support colleagues and Development teams when required both locally and globally and other internal organizations to provide superior customer service.
- You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in the SAP Community by Answering Questions, Writing Blogs, etc
- Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
- Maintain poise and professionalism in all customer interactions.
- You will perform analysis in Customer's frontend and backend system
- Adapting to business needs is a requirement, weekend work may apply.
- Engage with and help drive customer support initiatives.
- Full-time experience in Technical Support, Software Development, IT, or Quality Assurance of up to 2 years.
- Understanding and adoption of Product Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
- Experience working with customers across multiple channels (Chat, Virtual sessions etc.)
- 3rd level degree in IT or related discipline
- Strong communicator and a skilled listener
- Fast learning skills with IT affinity
- Fluency in English is a must, Knowledge of German will be an advantage
- Outstanding customer interaction skills
- Analytical outlook with good aptitude for problem-solving.
- Ability to work in a global team across multiple time zones and diverse cultures.
- SAP qualifications such as WIPS, SAPTEC or similar would be helpful
- Experience in ABAP or other SAP environments would be nice.
- Technical high logical understanding
- Basic knowledge in our support tools (Launchpad, SAP for Me)
- Performing in-depth troubleshooting
- Experience with SAP systems is an advantage, but not a requirement
- Understanding of support processes and user management
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iXp Intern - São Leopoldo, Brasil - SAP
Descrição
What you'll do
:Position title: SAP iXp Intern – Solution Support Engineer - CSA
Location: São Leopoldo, RS, Brazil
Expected start date: July 2024
Hybrid position
What you bring:
Nice to have:
Meet your team:
You will work directly with Customers & Partners using SAP tools & Support Systems & Real time channels to solve their technical issues and allow using SAP's products as expected, in a timely manner and with seamless communication workflow. You will be given trainings and guidelines on how to run "best in class" service against Product Support processes. Your key focus will be our Customer satisfaction and Customer Centric mindset. Your innovative spirit will be encouraged, and many good ideas from our Engineers already became success stories in our transformation journey. In this role, a key element is ensuring your adherence to SAP's Core Values and commitment to provide a best of class experience to both our internal/external Customers and colleagues
*Please add your CV in English
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.