Empregos
>
Rio de Janeiro

    Customer Success Manager - Rio de Janeiro, Brasil - M&O Partners

    M&O Partners
    M&O Partners Rio de Janeiro, Brasil

    há 2 semanas

    Default job background
    Descrição
    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry.

    Our Client is hiring:

    FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector.

    Their flagship product, FieldTwin, enables companies to create and manage digital twins of their oil and gas assets while facilitating better decision-making.

    About the positionCSM – Customer Success Manager-CLTSalary – Expectation

    Work Time8 am – 5 pm - Rio de Janeiro office (Hybrid System 3x in the office)Home office at least twice a weekFrom Monday to Friday

    BenefitsHealth Insurance (Dependents included)Dental Insurance (Dependents included)Live InsuranceFood Voucher BRL 35 per day

    Duties:

    Account planning, including developing client strategic objectives, working on key priorities and organization mappingKeep clients informed about product updates and roadmap through virtual events and personalized updates.

    Identify opportunities and possible areas for expansion of the use of FieldTwin within the customer organizationBe the key point of escalation for the client in all matters including projects, support, training, and financeConduct regular remote customer & partner meetings as well as ad hoc in-person meetings when requiredDeliver on internal reporting.

    This means attending weekly internal reporting meetings, action tracking, maintaining customer health metrics, and ensuring contact and engagement records are up to date in the CRM.Assist with and resolve customer support enquiries, solving and troubleshooting where possible, escalating if required.

    Support the Product and Consulting team with any customer engagement to understand and collate the user requirements and goals for specific FieldTwin use cases, developments and/or integrations.

    Responsible for the management of Support and License Agreements of your assigned accounts and regular governance meetings with customers to review performance.

    Responsible for supporting marketing activities related to assigned accounts as needed (generation of client case studies, marketing show cases, press releases and similar)Support new business / business development activities as needed.

    Represent FutureOn within local and international industry groups.
    Support academic outreach including use of FieldTwin as both a teaching and research & development platform.
    Writing and maintaining technical documentation.


    About The Role

    As a Customer Success Manager at FutureOn, your main role will be to nurture client relationships to drive FieldTwin platform adoption.

    Collaborating closely with internal teams like Product Development, Professional Services, Sales, and Operations, you'll ensure our customers extract maximum value from our product and identify opportunities for revenue growth.

    As a Customer Success Manager at FutureOn, your main role will be to nurture client relationships to drive FieldTwin platform adoption.

    Collaborating closely with internal teams like Product Development, Professional Services, Sales, and Operations, you'll ensure our customers extract maximum value from our product and identify opportunities for revenue growth.

    Skills & ExperienceExcellent presentation and communication skills.
    Ability to take overall responsibility for multiple workstreams.
    Self-motivated with the ability to work unsupervised.
    Ability to work collaboratively in cross-function teams.
    Understanding of sales and commercial processes.

    Understanding of product development processes and requirements definitionUnderstanding of the use of digital platforms for project development, execution, operations and decommissioning.

    Ability to influence internally and externally at an executive and engineering level.
    Fluency / proficiency in normal tools such MS Office suite and CRM/Salesforce.
    Fluent in Portuguese & English - written and spoken.
  • Carrot Fertility

    Customer Success Manager

    há 1 semana

    Carrot Fertility Rio de Janeiro, Brasil

    The Role: Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits le ...

  • Carrot Fertility

    Customer Success Manager

    há 1 semana

    Carrot Fertility Rio de Janeiro, Rio de Janeiro, Brazil, Brasil

    The Role: · Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits ...

  • Feegow

    Customer Success Manager Jr

    há 2 semanas

    Feegow Rio de Janeiro, Brasil

    Somos uma healthtech focada em promover o acesso à melhor gestão para médicos que querem levar seus consultórios ao próximo nível e gestores que buscam uma solução high end e robusta que dê conta da operação de ponta à ponta. · Seguimos crescendo de forma acelerada. Nossos desafi ...

  • EBSCO Industries, Inc.

    Customer Success Manager

    há 3 semanas

    EBSCO Industries, Inc. Estado do Rio de Janeiro, Brasil

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the i ...

  • Intelsat

    Principal, Customer Success Management

    há 2 semanas

    Intelsat Rio de Janeiro, Brasil

    **What you will do** · - Support each customer in your portfolio with regular touch points that include KPIs of successful network performance, discussion of trouble tickets and steps taken to resolve them, and keeping executives informed during service-impacting events. · - Supp ...

  • Amazon Servicos de Varejo do Brasil Ltda.

    Business Analyst Intern

    há 1 semana

    Amazon Servicos de Varejo do Brasil Ltda. Rio de Janeiro, Brasil Tempo integral

    At Amazon, we are working to be the most customer-centric company on earth. · The Amazon Student Programs Team is looking for students to join Amazon as Business Analyst Intern. As a business analyst intern you will be trained in one of our business intelligence, retail, or selle ...

  • Macher Tecnologia

    Senior Software Engineering Manager

    há 3 semanas

    Macher Tecnologia Rio de Janeiro, Brasil

    Macher Tecnologia is recruiting one hands-on Software Engineering Manager to support one of its clients developing software technologies for the transportation industry. · As the work will be performed globally, English (business / fluent) is a must-have. · The selected professi ...

  • Delfos

    Product Marketing Specialist

    há 4 semanas

    Delfos Rio de Janeiro, RJ, Brasil

    Job Title: Product Marketing Specialist · Location: Rio de Janeiro · Work Format: Hybrid · Experience: Mid-senior · Company Overview: · Delfos Energy is a pioneering SaaS (Software as a Service) platform dedicated to revolutionising the renewable energy sector. Our innov ...

  • Whoosh Brasil

    City Manager

    há 3 dias

    Whoosh Brasil Rio de Janeiro, RJ, Brasil

    Whoosh is a leading electric scooter sharing service, dedicated to providing efficient and sustainable transportation solutions. We are currently expanding our operations and seeking a City Manager for our Rio de Janeiro location. · As the City Manager, you will be responsible f ...

  • Applaudo

    Machine Learning Engineer

    há 1 semana

    Applaudo Rio de Janeiro, RJ, Brasil

    Job Description · We are seeking a Machine Learning Engineer with over 3 years of experience to join our team. The successful candidate will specialize in collecting, processing, and analyzing textual data from various web sources to drive insights that inform business strategie ...

  • M&O Partners

    Junior Project Manager

    há 3 dias

    M&O Partners Rio de Janeiro, RJ, Brasil

    Junior Project Manager (Oil & Gas) - Rio de Janeiro, Brazil · Our client Beerenberg is seeking a motivated and proactive Junior Project Manager to join our expanding operations. This role is ideal for individuals with 1-2 years of experience in project management within the oil ...

  • CARTA

    Implementations Accountant

    há 4 dias

    CARTA Rio de Janeiro, Brasil

    The Company You'll Join · Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. · Carta is trusted by more than 40,000 companies and ...

  • Whoosh Brasil

    City Manager

    há 2 semanas

    Whoosh Brasil Rio de Janeiro, Brasil

    Whoosh is a leading electric scooter sharing service, dedicated to providing efficient and sustainable transportation solutions. We are currently expanding our operations and seeking a City Manager for our Rio de Janeiro location.As the City Manager, you will be responsible for o ...

  • M&O Partners

    Technical Sales Manager II

    há 5 dias

    M&O Partners Rio de Janeiro, RJ, Brasil

    Join Our Team as Technical Sales Manager in the Maritime and Offshore Industry in Rio de Janeiro · Are you a dynamic and results-driven sales professional with a passion for the maritime and offshore sector? Do you thrive on building strong customer relationships and achieving s ...

  • Workling

    Work From Home iOS Developer

    há 19 horas

    Workling Rio de Janeiro, Brasil

    Overview of the Role: · We are looking for a skilled iOS Developer capable of delivering high standards of technical quality and innovation, always striving for continuous improvement, and looking to help all different types of clients around the world. · To ensure success, you m ...

  • BairesDev

    Work From Home DevOps Engineer

    há 4 semanas

    BairesDev Rio de Janeiro, Brasil

    At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. · Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely ...

  • Workling

    Work From Home QA Automation Tech Lead

    há 2 semanas

    Workling Rio de Janeiro, Brasil

    Overview of the Role:We are looking to hire a skilled QA Automation Tech Lead capable of delivering high standards of technical quality and innovation, always striving for continuous improvement, and looking to help all different types of clients around the world.To ensure succes ...

  • Bybit

    Internship - Marketing Operations

    há 2 semanas

    Bybit Rio de Janeiro, Brasil EstágioSHIP

    *Please kindly send us your English version resumeWe are seeking an Operations Intern to join our team and support our Business Operations Department. As an Operations Intern, you will have the opportunity to gain hands-on experience in various aspects of business operations, inc ...

  • Applaudo

    iOS Developer

    há 5 dias

    Applaudo Rio de Janeiro, Brasil

    Job Description · About you · You are someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. · You bring to Applaudo the following competencies: · Bachelor's Deg ...

  • Solarig

    Renewable Project Developer

    há 1 semana

    Solarig Rio de Janeiro, Brasil

    Solarig · Solarig is a leading multinational Renewable Energy company, with a consolidated track record in Solar Photovoltaics that develops, builds and operates solar plants on a global scale, as well as in hybridisation with other technologies, batteries and the generation of g ...