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    Technical Customer Support - Brasil - KODIF

    KODIF
    KODIF Brasil

    há 4 dias

    Default job background
    Tecnologia / Internet
    Descrição

    About us

    Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.

    Role Description

    This is a full-time remote role for a Technical Customer Support position. Technical Customer Support will be responsible for providing assistance and resolving customer issues related to our platform

    Qualifications

    • Strong analytical and troubleshooting skills
    • At least 5 years of experience in Customer Support
    • Excellent problem-solving abilities
    • Excellent communication skills
    • Experience in customer satisfaction and delivering high-quality support
    • Excellent written and verbal communication skills (English)
    • Experience writing Knowledge Base articles and creating Standard Operating Procedures
    • Experience in US companies is a plus
    • Experience in the software or technology industry is a plus

    More

    • Remote from Latin America
    • PST working hours
    • Compensation: $ per month


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