Empregos
>
São Paulo

    Technical Support Advisory - São Paulo, Brasil - Microsoft

    Microsoft
    Microsoft São Paulo, Brasil

    há 1 semana

    Default job background
    Tempo integral
    Descrição

    Overview

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

    Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.

    We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

    This role is flexible in that you can work up to 100% from home.

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    Qualifications

    Required Qualifications:

    5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science,

    Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting

    experience.

    Minimum of 5 years of experience with Azure Synapse or Azure SQL DB.

    Profound knowledge of T-SQL and data modeling techniques.

    Proven troubleshooting skills and the ability to solve complex problems.

    Strong conflict resolution skills with a focus on customer satisfaction.

  • Business level fluency to read, write and speak English.
  • Business level fluency to read, write and speak Portuguese.

    • Additional Skills:

    Experience with big data technologies such as Spark, Azure Data Factory (ADF), and Microsoft Fabric Data Warehouse.

    Familiarity with cloud data integration and ETL processes.

    Prior programming experience in languages such as Python, Scala, or Java.

    Soft Skills:

    Strong analytical and critical thinking abilities.

    Effective time management and organizational skills.

    A proactive approach to continuous learning and personal development.

    Team player with a collaborative mindset.

    Ability to communicate complex technical concepts to non-technical stakeholders.

    Responsibilities


    • Team Readiness & Development – you will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
    • Case Management (Delivery Excellence) – you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
    • Managing Collaborative Activities – mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
    • Supportability Activities – you will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
    • Process Improvement – collaborate with stakeholder teams providing product and process feedback.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
  • IFC Systems Corporation

    Senior Operations Officer

    há 2 dias

    IFC Systems Corporation Sao Paulo, Brasil

    **Senior Operations Officer - Climate-Smart Agrifinance (CSA) Specialist** · **Job #**: · - req21816**Organization**: · - IFC**Sector**: · - Operations**Grade**: · - GG**Term Duration**: · - 3 years 0 months**Recruitment Type**: · - International Recruitment**Location**: · - Sao ...

  • UBS

    Wealth Management Investment Consultant Intern

    há 1 semana

    UBS Sao Paulo, Brasil

    Brazil · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - Sao Paulo · **Job Type** · - Part Time · **Your role** · - The employee will assist clients by providing Investment Consulting services, which includes trad ...

  • Ascential

    Head of Consultancy, Wgsn Mindset

    há 10 horas

    Ascential Sao Paulo, Brasil

    The role · We are looking to hire a Head of Consultancy to join our Mindset Consultancy team in Brazil. · Working at WGSN · Together, we create tomorrow · A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design ...

  • Alexion Pharmaceuticals,Inc.

    Medical Science Liaison

    há 1 dia

    Alexion Pharmaceuticals,Inc. Sao Paulo, Brasil

    **Position summary** · The MSL will be the scientific expert providing medical leadership in establishing deep understanding of themedical landscape in relation to Nephro and related Alexion products with the medical community in the field.He/she is a peer scientific expert who c ...

  • ELEVATE

    Consultant, Sustainability Consulting, Latam

    há 2 dias

    ELEVATE Sao Paulo, Brasil

    **Consultant JD LATAM** · **Role** · Consultant, Sustainability Consulting, LATAM (Responsible Sourcing, Supply Chain, Human Rights and Business) · **Location** · Brazil, Sao Paulo great area · **Who we are** · ELEVATE is an industry leader in sustainability and supply chain serv ...

  • Oracle

    DBA Sênior

    há 10 horas

    Oracle Sao Paulo, Brasil

    DBA Oracle Sênior P · **Applicants are required to read, write, and speak the following languages***: English, Portuguese · **Preferred Qualifications** · Skills desejados: · Conhecimentos avançados de Oracle RDBMS versions 12c and 19c · Conhecimentos avançados de SQL Tuning · Co ...

  • World Vision International

    Regional Audit Manager

    há 1 semana

    World Vision International Sao Paulo, Brasil

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. · Come join our 34,000+ staff working ...

  • World Bank Group

    Investment Analyst

    há 10 horas

    World Bank Group Sao Paulo, Brasil

    **Job #**: · - req27595**Organization**: · - IFC**Sector**: · - Investment**Grade**: · - GE**Term Duration**: · - 3 years 0 months**Recruitment Type**: · - Local Recruitment**Location**: · - Sao Paulo,Brazil; Bogota, Colombia; Mexico City, Mexico**Required Language(s)**: · - Engl ...

  • SoftwareONE

    SAP Functional Consultant Mm/sd

    há 1 semana

    SoftwareONE Sao Paulo, Brasil

    Job Function: Cloud & Software Services Why SoftwareONE?: · SoftwareONE's SAP Technology Services practice helps you enable your SAP ERP in the cloud. We have hired the best in the industry to create a new and unique brand in the SAP services world. We identify and focus on top-q ...

  • IFC Systems Corporation

    Investment Analyst

    há 10 horas

    IFC Systems Corporation Sao Paulo, Brasil

    **Investment Analyst** · **Job #**: · - req27595**Organization**: · - IFC**Sector**: · - Investment**Grade**: · - GE**Term Duration**: · - 3 years 0 months**Recruitment Type**: · - Local Recruitment**Location**: · - Sao Paulo,Brazil; Bogota, Colombia; Mexico City, Mexico**Require ...

  • aldoluck AG

    SD Expert

    há 4 dias

    aldoluck AG Sao Paulo, Brasil

    Wir suchen für unseren Kunden auf Projekt-Basis eine/n SD Expert · **SD Expert** · - Aufgaben / Tätigkeit- Sales and Distribution support Project to increase SAP usage · - The tasks are in the area of SD: · - Key user support (train the trainer) · - Advisory to the delivery team ...

  • Jefferies & Company, Inc.

    Investment Banking Analyst Brazil Coverage

    há 1 semana

    Jefferies & Company, Inc. Sao Paulo, Brasil

    **Description** · **Investment Banking Analyst | Brazil Coverage**: · - Jefferies, the global investment banking firm, has served companies and investors for over 60 years. Headquartered in New York, with offices in over 30 cities around the world, the firm provides clients with ...

  • Oracle

    Jd Edwards Distribution Specialist

    há 10 horas

    Oracle Sao Paulo, Brasil

    Oracle JD Edwards Distribution Specialist-230001G2 · **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese · **Preferred Qualifications** · **Oracle JD Edwards Distribution Specialist** · Oracle is looking for an Oracle JD Ed ...

  • ABBVIE

    Msl - Pipeline Oncologia

    há 1 semana

    ABBVIE Sao Paulo, Brasil

    Pipeline Medical Science Liaisons (MSLs) focus on interacting with, and supporting the needs of, investigators participating in our enterprise critical (EC) studies in Brazil. Pipeline MSLs work to communicate information and facilitate scientific dialogue about AbbVie's investig ...

  • Eurasia Group

    Associate, Client Services- Energy, Climate, and

    há 1 semana

    Eurasia Group Sao Paulo, Brasil

    **About Eurasia Group** · Eurasia Group is the world's leading global political risk research and consulting firm. By providing information and insight on how political developments move markets, we help clients anticipate and respond to instability and opportunities everywhere t ...

  • SoftwareONE

    SAP ABAP Senior Consultant

    há 1 semana

    SoftwareONE Sao Paulo, Brasil

    Job Function: Cloud & Software Services Why SoftwareONE?: · SoftwareONE's SAP Technology Services practice helps you enable your SAP ERP in the cloud. We have hired the best in the industry to create a new and unique brand in the SAP services world. We identify and focus on top-q ...

  • McKinsey & Company

    Client Success Specialist

    há 1 semana

    McKinsey & Company Sao Paulo, Brasil

    **Who You'll Work With**: · - You'll join our Sao Paulo office as a part of our Wave team.- Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and under ...

  • Jefferies & Company, Inc.

    Investment Banking Associate Brazil Coverage

    há 1 semana

    Jefferies & Company, Inc. Sao Paulo, Brasil

    **Description** · **Investment Banking Associate | Brazil Coverage**: · - Jefferies, the global investment banking firm, has served companies and investors for over 60 years. Headquartered in New York, with offices in over 30 cities around the world, the firm provides clients wit ...

  • Oracle

    Jd Edwards Financial Specialist

    há 10 horas

    Oracle Sao Paulo, Brasil

    JD Edwards Financial Specialist-230001G1 · **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese · **Preferred Qualifications** · **Oracle JD Edwards Financial Consultant** · Oracle is looking for an Oracle JD Edwards consult ...

  • PayPal

    Network Payment Program Manager Brazil

    há 1 semana

    PayPal Sao Paulo, Brasil

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secu ...