- Program management & change management
- Problem solving tools/ analytical skills
- Excellent communication / interpersonal, facilitation skills
- High energy level, confident, assertive and team player
- Consulting Experience
- Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.
- Experience of managing team of quality practitioners.
- Consulting experience in Shared Services Set up/BPO space is desirable
- Responsible for driving quality initiatives for Wipro / Client Accounts.
- Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes
- Leverage business optimization & innovation tools & application for process re-engineering
- Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
- Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
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Quality And Process Excellence Lead - Curitiba, Brasil - Knewin
Descrição
Details Description Job Role & Responsibility/DesignationQuality and Process Excellence Lead
Delivery Process/ Function Name
Quality
Educational Qualification
BE / B Tech/ MBA/ B.Stat from a Premier Institute
Skills ( Must Have)
Digital Marketing