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    Manager II, Planning - São Paulo, Brasil - Concentrix

    Concentrix
    Concentrix São Paulo, Brasil

    há 2 semanas

    Default job background
    Tempo integral
    Descrição

    Description


    • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.

    • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization

    • Manage the representatives and analysts team providing coach and feedback monthly.

    • Participate of monthly meeting with customers.

    • Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.

    • Guarantee the accuracy of all WFM processes

    • Provide climate actions to guarantee a work environment connected to the CNX values.

    • Guarantee that all WFM member are compliance with WFMU.

    • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.

    • Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.

    • Provide BI and analytics for business purpose.

    • Provide forecast and budget analysis.

    • Be a POC for customers and partners


    • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.


    • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization


    • Manage the representatives and analysts team providing coach and feedback monthly.


    • Participate of monthly meeting with customers.


    • Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.


    • Guarantee the accuracy of all WFM processes


    • Provide climate actions to guarantee a work environment connected to the CNX values.


    • Guarantee that all WFM member are compliance with WFMU.


    • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.


    • Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.


    • Provide BI and analytics for business purpose.


    • Provide forecast and budget analysis.


    • Be a POC for customers and partners

    #LI-DNI

    Location:

    BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

    Language Requirements:

    Brazilian Portuguese (Required)

    Time Type:

    Full time
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