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    Senior Customer Success Manager - São Paulo, Brasil - LeanIX

    LeanIX
    LeanIX São Paulo, Brasil

    há 4 dias

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    Descrição

    WHAT IS WAITING FOR YOU?

  • Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
  • Ensure a successful and robust onboarding experience for all new Enterprise customers
  • Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
  • Execute consulting projects with your customers
  • Translate customer feedback into product requirements

    • WHAT ARE WE LOOKING FOR?

  • 7+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
  • Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
  • Experience in project management and project methods
  • 2+ years working knowledge with Gainsight or Totango
  • Strong computer science fundamentals are preferred
  • Exceptional Portuguese Language skills, English language skills, (Spanish skills a plus), especially technical vocabulary

    • #BI-Hybrid

    LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

    LeanIX is not just a product, in fact it's a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

    At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU

    LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at You will be treated with the utmost respect and confidentiality.

    All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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